4/10 很差
April，Wallkill
与家人出行
2025 年 10 月 14 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is an old and outdated hotel. The carpets in the hallways were stained, a few hall lights flickering. The tub in the room was chipped, patched, and dirty. The toilet seat had a chunk missing from it and a sharp edge to it from that. Beds were ok, pillows not great. The garbage was visible from the parking lot and it was overflowing. Not a well kept hotel.
They were understaffed and with the computer system down, scrambling to handle the checking in process and deal with customer needs. Understandably they were frazzled by the computer system on a busy weekend but there was no leadership to handle the flow of customers and seeing people to their rooms.
Since it was a busy soccer tournament weekend, the hotel was packed. Little supervision by parents and kids were running around the hotel which is frustrating for us who had early games. I went down to complain to the front desk and all they could say was they were sorry. No offer to send security around or anything. The manager was at the front desk and did not come over to hear the concern. He instead was irritated by the busy lobby and actually yelled across the lobby for the kids to stop pounding on the piano. It was chaos and the parents staying there did nothing to help.
I would not stay here again, even if there was no tournament going on for the lack of cleanliness and care given to the details of the hotel rooms.
April
2025 年 10 月入住 1 晚