I recently stayed at this hotel, and unfortunately, my experience was intimidating and scary. My wife and I encountered issues with our room, specifically a persistent shower dripping problem that made it difficult to sleep. Despite being moved to another room of the same type, there was the same problem with a leaky shower.
The situation escalated when we tried to address this issue with the front desk staff Angie. We were treated unprofessionally, not given an opportunity to express our concerns or feelings and the police were called by her, resulting in our eviction under threat of arrest.
What’s particularly concerning is that the front desk staff seemed to have the power to evict guests without adequate justification, which made us feel unsafe and unwelcome. Her coworker’s testimony leads me to believe that she has a tendency to escalate situations rather than resolve them. No manager was on site that day to help us resolve this.