Unique is the location ,which brings a calmness to the place. The service is really good but the Alacarte service can be long based on your order. More menu items can be added as well. The properry has a wonderful pool which is well maintained. Staff are very polite and ever ready to help
Ashwin
2024 年 10 月入住 2 晚
2/10 糟糕
Alina
2024 年 7 月 19 日
Alina
2024 年 7 月入住 1 晚
10/10 超赞
Srinivas Prasad
与家人出行
2024 年 7 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Tranquil location that is tucked away from bustle of a city. Access to backwaters and the unobstructed view from each room is excellent.
Srinivas Prasad
2024 年 7 月入住 1 晚
10/10 超赞
Nitin
2024 年 3 月 22 日
满意:清洁度、员工和服务、客房舒适度
Nitin
2024 年 3 月入住 1 晚
8/10 还可以
Lara Christie
与家人出行
2024 年 3 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful property and stay--but keep politics out
Gorgeous property with genuinely lovely staff. The on-site naturalist Chamu was particularly fantastic.
I wanted to address two things that I believe could genuinely help the property improve.
1. Staff seems mainly hired from local community, which is lovely. We found everyone to have the absolute right attitude and approach to service. However, more training is required. None of the staff knew what an iced latte was or how to make any iced coffee drink without adding a ton of sugar. Several Western requirements for food also not catered to or understood. Also, we heard the head chef greet the kitchen staff with a loud, "Jai Shree Ram". Several staff were not Hindu and also, as guests, this felt incredibly unprofessional and problematic. It made us deeply uncomfortable and was likely uncomfortable (to put it mildly) for any non-Hindu staff. This is the absolute most BASIC requirement for staff to show up as professionals and leave political and religious affiliations to the personal domain. This fact alone would be a reason for us not to come stay again.
2. Eco-friendliness--we loved the glass jugs of water in our room instead of plastic bottles. Many resorts are also doing away with individually-packaged bath products. This would be a great win for Serai. Also, to require guests to carry their own water bottles on safaris, instead of providing plastic bottles.
Lara Christie
2024 年 3 月入住 2 晚
10/10 超赞
Sanjay
与家人及幼儿出行
2023 年 12 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Such a wonderful safari resort for families. We stayed two nights and it was wonderful. Very clean and attentive staff. Food options were great and our child with a wheat allergy had plenty of options. My wife enjoyed the spa and the kids enjoyed the play area. We will definitely be back again and only stay at Serai.
Sanjay
2023 年 12 月入住 2 晚
10/10 超赞
CHAKRAVARTHI RAJU
与家人出行
2023 年 8 月 15 日
满意:清洁度、服务设施、住宿条件和设施
Staff, ambience, view!!
CHAKRAVARTHI RAJU
2023 年 8 月入住 2 晚
6/10 一般
Ashish
与家人出行
2023 年 7 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
This is our 2nd time at Serai Kabini. The service is as good as ever! Special mention to Mr Chamraj, a naturalist who works at Serai! Our main intention of visiting Kabini is to spot the big cats! Although we did not spot the Tiger we did see the leopard on our last day with Mr Chamraj leading us. Pls ask for him always… he is our lucky charm 😃
Such warm hospitality by everyone else too! The bf buffet spread is quite good. Hot dosas n eggs being served. A nice touch was the free cycles provided to ride from reception to the rooms.
The only issue we had was the AC in our room was not working. We buzzed the reception and someone came to service it a couple of times but it was still not working. Hope they fix it soon.
Ashish
2023 年 6 月入住 1 晚
6/10 一般
Rekha
与家人出行
2023 年 2 月 19 日
满意:员工和服务
For a safari lodge it’s ok
Rekha
2023 年 2 月入住 1 晚
10/10 超赞
Kshetrajna
2022 年 11 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Kshetrajna
10/10 超赞
Viswanath
2022 年 10 月 11 日
Viswanath
2022 年 10 月入住 2 晚
2/10 糟糕
Shivani
与配偶出行
2022 年 8 月 7 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Terrible Location - I booked the hotel thinking its a wildlife resort, after looking at the pictures and description on hotels website... but this is a hotel located near the river the Jungle is far from the hotel location
Rooms - Hotel rooms are very very small and does not offer amenities or any specific service when compared to the high price they charged for the room, its a very very average budget category property charging rates of a luxury hotel or a 5 star, just exploit the customers as there are not many options in this location. Very very bad product does not deserve the price they charge
Rules at the hotel - BF, Lunch timings are 2 hours each, pre and post these timings as per the staff only Sandwiches or pizza will be served and since the hotel is in a remote location you will not have any other option to eat
Food Quality - They charged price of a 5 star resort approx Rs. 1000 for a pizza and served a Pizza made on Pizza Base bought from a cheap local grocery store, cheap processed cheese and tomato ketchup - even a road side stall will do a better quality product as compared to their food
Staff - The Sales Head of The Serai Group is very very rude and ill mannered person, we made a request and he started shouting on my wife
Book only if you have money to waste
Shivani
2022 年 8 月入住 2 晚
10/10 超赞
adithya
与配偶出行
2022 年 1 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing property amidst nature. The staff are very helpful and friendly. Special call-out to the Property Manager Salim and also Lohit from the restaurant
adithya
2022 年 1 月入住 3 晚
10/10 超赞
Madhuri
与家人出行, 团体旅客
2021 年 12 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Madhuri
2021 年 12 月入住 1 晚
8/10 还可以
Rituparna
与家人出行
2021 年 4 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This was our first break after lockdown and we couldnt have chosen a better place. We felt comforted and safe at the same time. Will go back soon.
Rituparna
2020 年 10 月入住 2 晚
8/10 还可以
真实旅客
与家人出行
2020 年 12 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Place is good...rooms are a bit small but cozy and clean....Staff is courteous
真实旅客
2020 年 12 月入住 3 晚
4/10 很差
Joachim
2020 年 11 月 18 日
满意:清洁度
不满意:客房舒适度,员工和服务
no gym, no pool no telling ahead
There was no pool and no gym due to covid, but no price reduction for this and no telling ahead of this. We were being told to get a boat drive as recompense and this we had to pay with 1800 per person in the boat and it was not free as expected. Don`t expect any extra treat there, they want your money. They are nice but don´t offer much, nice place but no costomer friendlyness if you ask for what is offered on the website and they dont have it. Sorry guys, that was we remember..
Joachim
2020 年 11 月入住 3 晚
10/10 超赞
真实旅客
与家人出行
2020 年 3 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Must visit for its amazing riverside views, safaris and excellent hospitality
真实旅客
2020 年 3 月入住 2 晚
10/10 超赞
真实旅客
2020 年 2 月 23 日
真实旅客
2020 年 2 月入住 3 晚
10/10 超赞
Shaurya
与家人出行
2020 年 1 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Shaurya
2020 年 1 月入住 1 晚
10/10 超赞
真实旅客
2020 年 1 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent serene and calm location in Kabini backwaters