I don’t usually write reviews, but I felt compelled to share my experience because the online ratings for this hotel are shockingly misleading. From the moment we walked into our room, it was clear something was off. The room was absolutely filthy — stains on the bed, curtains, and pillows, plugs hanging dangerously from the walls, and visible dust caked onto the fan and air conditioning units. The bathtub was surrounded by a black grime and didn’t drain at all.
The pool, which looked inviting in the photos, was surrounded by a thick, slippery layer of slime that made it completely unusable. We felt uncomfortable and unsafe staying here and left shortly after checking in. Thankfully, we were able to get a room at the Conrad next door, which was spotless and beautiful — a complete 180 in terms of cleanliness and quality.
While the front desk staff was polite, they were unwilling to offer any refund or compensation for our early departure, which was deeply frustrating given the condition of the hotel. I genuinely believe many of the positive reviews are not reflective of reality. I recommend looking elsewhere unless the hotel undergoes a serious cleaning and management overhaul.