I was impressed by the remodeling done to the property from being owned by a different establishment in the past that wasnt known to be that great either. But SCP is definitely more than a step up from what it was in the past before being remodeled & rebranded.
Lobby and front area looked clean, inviting, not too touristy but modern and down to earth at the same time.
The room was right kn front of the koi pond and was very clean,quiet and relaxing. A good place to book if your looking for something laid back but not lacking professional hospitality uou look for in any hotel.
M y only complaint is the staff. I didnt run jnto trouble with any of the staff untkl going back into my room after i had dinner out with a friend at about midnight and after 10pm the back and side entry ways are locked so the only way in is through the front lobby which is very open and lit.
As I was entering with my guest,a woman behind the check in counter was someone i recognized as being an aquaintance of an old ex (yes Hilo is a small enougb town lol) but i had no odea she was employed at SCP. I wasnt worried, afraid or upset about who it was but as I walked in she glared at me and right there as she was on yhe clock, fully on a shift at the front desk at SCP, she makes a threat and calls me a degrading name while encouraging me to fight back.
Althougn i somply ignored the public hostility and continued walking to my room, I was still shocked,disappointed and EMBARRASSED & that scared my frie