The sanitation is very poor, the environment is too bad, if it is not booked online, no one will find it. I looked at it, but did not stay, the environment is too bad.
Wenyi
2025 年 2 月入住 1 晚
10/10
junwei
2024 年 8 月入住 1 晚
10/10
LIANG HUNG
2024 年 6 月入住 3 晚
8/10
The building is really aged and many tiny bugs' corpses in room. 24h hot water and no AC. Breakfast included, like coffee and donuts. It would be a reasonable choice for someone who spend the whole day outside of hotel and would just take a sleep there, plus save some money. Staff there is pretty nice.
Junlin
10/10
This is the most comfortable hotel I have ever stayed in. The friendly staff at the counter made us feel at home.
This is a very natural hotel. We just don't need a TV. Although there is no air-conditioning, it is very comfortable and there is always a natural wind blowing in. really great
The reception staff are beautiful and kind.
Thanks to the reception staff for allowing us to live in a room facing the sea. It was a great experience. I will still want to live here next time I come to HILO.
I also want to live in Room 21 facing the sea~
Thank you~
HSU SHUO-HUNG
JO YEN
2023 年 5 月入住 2 晚
10/10
非常好!非常好!非常好!
Xiaolei
2021 年 12 月入住 1 晚
6/10
It is very cute and old fashioned, with alot of Hawaiiana flavor but missing some important upgrades. Hot water is a problem, there's no tv and no air conditioning, although the fans were adequate. Staff is lovely and personable.
Mary
2025 年 5 月入住 1 晚
10/10
The hotel is older and a little run down, but that was no surprise as they were very clear on the condition. Given that, it’s very clean and I had no concerns about the bed linens or towels. It all added to the character!
It’s located just a few blocks from downtown which was fantastic, but I didn’t feel totally comfortable with the area to walk there by myself at night so I just drove.
Jennifer
2025 年 5 月入住 1 晚
2/10
Photos did not show true state of the place.
Audrina
2025 年 5 月入住 1 晚
4/10
At first the property seemed very cozy but once inside our room we found that the walls were paper thin, the showers were ice cold no matter how long you let the water run and we were only able to get 1 towel. After leaving the hotel early we were promised a refund for the last 2 days of our trip which 3 days later is still nowhere to be seen. Aside from the beachfront view this place doesnt have much going for it and has alot of work to do if they want to keep future guests happy. 3 out of 10.
Richard
2025 年 4 月入住 3 晚
6/10
Sonoko
2025 年 4 月入住 1 晚
4/10
The TV didn’t work the fan shut up when you turn off the light and the floor was uneven
thomas
2025 年 4 月入住 1 晚
10/10
I love the old Hawaiian look that the Wild Ginger Hotel provides. There were no fancy pictures or decorations but what they did have, gave me a sense of old Hawaii. I enjoyed every bit of staying there and I plan on staying there again.
Donna A.
2025 年 4 月入住 2 晚
2/10
I would stay far from this property. From the very first glance it appeared unsafe and should be ruled condemned. So sketchy I REQUESTED TO CANCEL. and was denied. 24 hour policy they say.
They should consider closing while remodeling if that is what they are doing.
Grace
2025 年 4 月入住 1 晚
4/10
Loved all the natural plants. We were in the end unit and the floor was very slanted. The place was very dilapidated. A building of some kind right next to our room had almost completely fallen down. Seemed very unsafe in our room. No hot water and just a dribble in the shower. Drawers taped shut, etc. Actually hole in the glass window. Many things wrong.
Rebecca
2025 年 4 月入住 1 晚
10/10
Old school for sure but would stay ahain
Lisa Porter
2025 年 4 月入住 1 晚
2/10
The room key didn’t work and after 10 pm no staff working on the premises an no one answering the phone. I almost ended up like homeless
Qiang
2025 年 4 月入住 1 晚
4/10
No Tv. Hot water was spotty. It’s dated. But a good place to stay to rest your body and your mind for the night
Valerie
2025 年 3 月入住 1 晚
4/10
We had reserved their "Luxury Renovated King Room" nine months ago. We wanted the extra space. Upon checking in we found the room was a small room with a Kingsize bed, and no place to sit and hardly walk. I informed the front desk of the room description that we had reserved. I was told they did not have such a room. The whole eight days we were there, we saw no one of management. The ladies who worked the front desk and cleaned were wonderful! Emailing the hotel management after returning from our trip, they said they had taken possession in late 2024. They admitted they knew of the misrepresentation, and they apologized that I was caught in this process. Before I emailed the management, I looked on their website which still had the "Luxury Renovated King Room" listed. As of now their website has been corrected. No adjustment for the misrepresentation has been made.
We found the outside of the building is in extreme disrepair.
Ken & Jill
2025 年 3 月入住 8 晚
2/10
Allowed me to make reservation after last allowed checkin time. They did contact with alternative method, by which time, had also expired. No stay, no refund. Scam and shady buisness.
Eric
2025 年 4 月入住 1 晚
8/10
A bit old and outdated, but quaint and great location!