4/10 很差
brooke M.
2025 年 6 月 28 日
2/3 Terrible mattresses
Location was great but walkway closest to the beach had been filled in with sand. The kitchen had a good selection of pots/pans/plastic storage containers. But needs more silverware. Only spices were S/P. Dishwasher was very tricky to work. We had no instructions and had to troubleshoot several issues. We didn't have a broom. Owner was quick to respond to concerns. The Master bed was comfy but the beds in secondary room were extremely uncomfortable, cheap mattresses. We had to purchase an egg crate mattress pad to help us get some sleep. The owner was immediately defensive and offended telling me no one has ever complained about them before. I offered to leave the mattress pad for a reimbursement and she very rudely responded for me to keep my topper. I've stayed in many rentals and have never experienced the lack of empathy towards guests. I'm guessing they are new hosts because she never once apologized or showed concern for our experience. We also had issues with internet being slow. Instead of addressing the internet she told us we needed to contact the HOA manager. The HOA manager said the owner needed to call. We continued to get the run around. If I'm paying over 3600 for a 2 bed condo this is not my responsibility to solve all these issues. By Friday, our internet was still slow and the owner ghosted me, no longer responding to my messages. I would have happily wrote a better review had these issues been handled more professionally honoring the customers investment.
brooke M.
2025 年 6 月入住 7 晚
