2/10 糟糕
Ming Chieh
与家人出行
2025 年 8 月 25 日
不满意：清洁度、员工和服务、住宿条件和设施
This was the worst hotel experience I’ve had in over ten years of traveling to Japan.
I stayed from August 8–13. At check-in, the staff said I could schedule one full room cleaning. I chose August 11, and it was written on my key card sleeve.
Aug 9: Only the bin was emptied. Bagged recyclables placed beside it were ignored.
Aug 10: Same issue—only the bin cleared, while two days’ worth of bagged trash and recyclables remained. When I asked, the front desk only replied that housekeeping removes trash inside the bin, offering no help.
Aug 11: At 11:30 a.m. I returned to find only the bin emptied and towels changed. I complained, and the front desk promised full cleaning later. That night, still nothing. When I complained again, they admitted housekeeping cleaned the wrong room. As an apology, they offered either an upgrade to a larger room or extra drink/snack coins. Both were meaningless—after three nights with luggage unpacked, moving was inconvenient, and we don’t drink. I refused both and asked for trash removal and a proper cleaning the next day.
Aug 12: The room was finally cleaned. But another problem: a package delivered to the hotel showed “signed for,” yet the front desk said it was never received. Even at checkout, it was still missing.
After this, I will never book or recommend any hotel operated by this company. Staff training and service quality must be seriously improved.
Ming Chieh
2025 年 8 月入住 5 晚
