Very good service even though some of the staff don't speak English but they are very helpful. Not in tourist area but good location, very convenient. Good breakfast also.
J
2017 年 11 月入住 4 晚
6/10 一般
Shu Wing
2017 年 9 月 29 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Sometimes, forget to replace the new cap, shower gel,etc. The attitude of the manager is too bad. He don't clarify the right customers to pretend we make the towel dirty and we are to tell to stop at the light to request to pay the washing fee for the dirty towel. It's too bad feeling that you don't know what's matter and stop for paying penalty. We ask him the towel is belong to which room number? He said 901, but we stay in 801. At that time, I just have the comment on it. How come that your attitude is? No matter your hotel is not too bad, but I dissatisfy such service attitude.
The staff was all super nice, helpful & accommodating...
The area was great but I found there were not very much great eating places within the immediate area that is walkable ...
The rooms were very nice & clean...
The shower really needs a grab rail to get in & out. The tub is definitely too high .
Someone else commented on it & I thought it was petty & shrugged it off until I experienced it for myself ...
They definitely need to supply more shower gel on a daily basis 😊
We ended up rebooking for an additional 3 days & they moved us to a larger suite which was amazing!
It was just across the hall so it was super easy.
One of my disappointment is they were remodeling the floor where the gym & spa were on.
I didn't bother to actually see if it was available but didn't want to deal with the disarray of that floor .
I would highly recommend this hotel & the price was reasonable...