10/10 超赞
Margie
与家人出行
2024 年 12 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I booked and paid for family room for our Ho Chi min vacation
Upon out check in we were told that our room is in available due to broken AC and no other room is available . The weather on that time hot n humid and we are so tired from our flight .the front desk was also sleeping on the couch with all the light off .we left and luckily we found a better hotel and we stayed there better price much cleaner and breakfast included i reported this incident to horel.com demanding my full refund and Hotel.com never responded me yet
Margie
2024 年 12 月入住 3 晚