“FRONT DESK STAFF IS NOT NICE AND NO PROFESSIONAL EXPERIENCE. NEED MORE TRAINING, SHOULD HAVE MANAGER TO OVERCOME OR RESOLVE PROBLEMS WHEN GUESTS HAVE ISSUES THAT RECEPTIONIST HAS NO AUTHORITY TO OVERCOME”
"Hotel breakfast is great and variety choices. Location bit far from downtown and very few free shuttle from hotel to downtown. Would be great to have more shuttle buses at different time. 2 free bottles of water daily. "
Great location, Bad soundproofing & privacy issues
"The location of the hotel is excellent, situated right next to the Opera House. However, my colleagues and I found the room soundproofing to be inadequate for a hotel of this caliber. We often heard street noise, especially during the busy afternoon and evening traffic.
Additionally, there were concerns about privacy. Our rooms were opened solely for the purpose of placing a notice about a fire drill practice. On one occasion, a colleague was in the washroom when staff knocked on the door and then entered after 20 seconds. This kind of privacy intrusion is surprising, especially for a 5-star hotel.
Another colleague indicated that he only activated the Do-Not-Disturb sign on one day of our stay, but security and the staff manager still entered his room while he was meeting with me in mine. Such actions are not appropriate and violate the expectation of privacy that guests should have."
