We were asked to pay our booking reservation over the counter because they said the Hotel.com does not pay to the said property and they cannot find our booking Confirmation number. And still they allowed us to stay but the management keep always nocking door to our room to call the customer service of Hotel.com until we decided to go out that night.
Riena
2020 年 11 月入住 1 晚
2/10 糟糕
真实旅客
与配偶出行
2020 年 7 月 28 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
They did not refund my bookings due to pandemic.
Now I can't contact them.