Paid for reservation on hotels.com which included a "Property fee" but when you get there there are several other fees. I couldn't cancel because these fees were completely unexpected. You then do not get any sort of hotel service yet you see all the other rooms around you get service. Any service needed, you have to request from the owner. Shower head was full of calcium. Drains were clogged, both sink and bathtub so water took forever to drain. The batteries in the remote were bad so changing channel, volume, turning off wasn't convenient when I would get a phone call and needed to mute right away. I only had one roll of toilet paper, after a week stay, I was out by day 5, especially because it was one ply cheap horrible paper. Laundry facility was 2 washers and 2 dryers for a hotel of hundreds of rooms. Good luck getting one. No quarter machine either so I had to find laundry facility elsewhere. I really would appreciate fresh towels and fresh bedsheets at least once during a week stay. All these I was told to request from owner to ask. I tried through Hotels.com and got no answer on day one, so I didn't try again. I used plunger to deal with slow drains and it helped a little. Seems previous visitors wash their beach items so it was a bunch of sand, but built over time. I bought my own toilet paper. Very disappointed and feel I got scammed with those fees. Never coming back.
