We have stayed at this hotel every year.
The entire staff is very friendly and accommodating.
The one negative this time was the gym area was not clean.
There were used paper cups on the floor, it was dusty and there weren’t any towels available.
Debra
2025 年 5 月入住 6 晚
10/10
Check in staff friendly & efficient.
Room clean, bed comfortable
Breakfast is great, tasty, & several options.
Staff very friendly
Debra
2025 年 5 月入住 1 晚
10/10
All staff members were very friendly and helpful. Breakfast was okay. Our room was spacious and clean. Only problem in the room was the freezer in the small fridge was iced over and the door couldnt open. My only complaint was the patio area was filthy. In my 4 days staying at the hotel it was never cleaned. The table was dirty with dried food and crumbs, the floor had spilled food, empty cups, used food containers, beer bottle caps, and a ton of cigarette butts along with unsmoked cigarettes. The pool area was very nice and clean with plenty of chairs and loungers.
S
2025 年 5 月入住 4 晚
6/10
Property was just ok, smelled stale upon entering and rooms were not aired out and smelled stale like old wet towels. Coffee makers were not clean and have dirty scale and a bug (disgusting) the place was quiet and beds were soft. The breakfast area was clean and food was ok, the attendant was a bit annoying,BUT! Will we stay again? I would say not!
Eliza
2025 年 4 月入住 3 晚
10/10
Really nice location. I will stay here again.
Angie
2025 年 4 月入住 1 晚
10/10
Safe and clean
TARIQ
2025 年 4 月入住 1 晚
10/10
Nice property and staff. Clean and comfortable room.
Karen
2025 年 4 月入住 1 晚
10/10
Enjoyed
Shane
2025 年 3 月入住 1 晚
10/10
Enjoyed it
Shane
2025 年 3 月入住 1 晚
10/10
Manesh
2025 年 3 月入住 3 晚
10/10
we had a good night and very tasty breakfast in the morning
ismael
2025 年 3 月入住 1 晚
6/10
Let me start off by saying maybe all of the rooms aren’t this bad but I don’t think I have ever experienced a room as filthy as this one. Upon entering the non-smoking room it reeked strongly of marijuana, had dirty fingerprints all over the walls, especially the bathroom door and light switches. Hair on the bathroom floor and bed. And lastly, toothpaste on the outside of the bathroom door. All of these things were blatant and I cannot imagine why housekeeping would leave it this way. I would like to share pictures but unfortunately it doesn’t give me that option. I am one to overlook small things and never leave poor reviews but this is not one of those times that I can justify not saying something.
Melissa
2025 年 3 月入住 1 晚
10/10
It was very clean, staff was very nice, and it was close to dining, and to the Smart Financial Center where I was going to a concert. Very pleased with choosing Best Western Sugar Land for my stay in Texas.
Anne
2025 年 2 月入住 1 晚
10/10
The property was exceptionally clean and all appliances functioned properly.
laura
2025 年 2 月入住 1 晚
10/10
Good location to me
James
2025 年 2 月入住 5 晚
10/10
Every thing was good
Ahmad
2025 年 2 月入住 4 晚
10/10
Adam
2025 年 1 月入住 1 晚
10/10
Amanda
2025 年 1 月入住 1 晚
8/10
Nice , clean , friendly staff
Thanh
2025 年 1 月入住 8 晚
10/10
Hhh
William
2025 年 1 月入住 1 晚
8/10
Everything was great except very little hot water to shower.
Mertha
2025 年 1 月入住 2 晚
8/10
Hotel room was missing a trash can, no shampoo and not enough towels. Al items were procured except for trash can. We were given two tras bags.
Hilda
2025 年 1 月入住 2 晚
10/10
真实旅客
2024 年 12 月入住 1 晚
6/10
It was just okay on all levels. Stained mattress, bath sink blocked, needed to run water in the tub for at least 3 minutes to get hot water. Shampoo, soap and conditioner appear cheap with plain scent.