2/10 糟糕
Dawnte
2025 年 7 月 9 日
不满意：清洁度、服务设施、住宿条件和设施
Initially I was impressed with the hotel due to the size of the room as well as the Fire TV option. However, I did encounter a lot of issues when I returned to the hotel with my second booking. I had to change my own sheets and take my used towels to the front desk and ask for clean towels. My room was never serviced during my last 2 nights stay. I discovered mold on the A/C units of both rooms I booked. The first room had a lot of visible mold spores on the exterior and interior of the cover of the A/C unit. I discovered this late last night when I inspected the unit due to experiencing symptoms of wheezing, trouble breathing, excessive sneezing, runny nose, itchy eyes and throat, nausea and diarrhea. All of my symptoms were a result of mold inhalation from the A/C unit. I contacted the 3rd party company I booked the room through to report the mold issue and I was told to contact the front desk to report it as well, which I did. However, the front desk did nothing about the A/C unit. This all occurred around 2:30AM this morning, after I experienced extreme diarrhea for over an hour. The guy from the front desk was rude and initially denied the hotel having an available room for me to move to. He. blew me off regarding the mold on the A/C unit and told me to wait until later in the morning to speak with their manager. No one from the hotel came by this morning to inspect the A/C unit but the manager lied to my booking company claiming that he did, then denied a refund.
Dawnte
2025 年 7 月入住 1 晚