2/10 糟糕
Anna
与家人出行
2025 年 7 月 18 日
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
DO NOT STAY HERE. The internet was down when we arrived so we couldn't check in right away. The front desk employee was incredibly nice and got us checked in as much as she could while waiting for the internet to come back up. Texas issues a paper license when you get transfer or renew your license and they almost didn't accept mine, which is weird since that is the procedure in Texas. The biggest reason I chose this hotel was the pool. Guess what was closed??? Why is that not in the hotel listing??? The first room we went to had someone's coffee and snacks in it. We were moved to another room but it only had one bed. The third room was ok until we went in the bathroom and someone had used it, leaving urine on the seat and floor and toilet paper in the toilet. Finally, the fourth room was clean until we woke up the next morning to roaches crawling everywhere. In the tub, sink, fridge, and yes... our stuff. The air conditioner was falling apart and rattled, which at least helped muffle the sound of the people moving around on the floor above. I have always had a good experience at Extended Stay but I don't know if I will ever stay at another one. I have no idea how this hotel had such a good rating.
Anna
2025 年 7 月入住 1 晚