Lobby and outdoors nice. I booked months ago via Expedia for a king parlor with walkin shower for my disabled husband. At arrival, clerk said Expedia overbooked and they had no parlor suites, but wiuld put us in a standard room, even though i paid for the parlor. After an hour i realized the tub abd called back letting them know the room wouldn't work because my husband is disabled. Miraculously a parlor was canelled and available. I attempted to get ice on the 4, 3, and 2 floors, but none available...only on 1st floor. Moved to 502 and the carpet was stained throughout and dirty, the door's finish or contact paper had peeled on the interior...really bad, the furniture looked like it came from a 1970s thrift store. The was comfortable and clean.