2/10 糟糕
Amanda
与家人出行
2025 年 5 月 26 日
不满意：服务设施，清洁度
I will never stay here again! I need refunded or comped some of the money. Horrible stay. Checked at 3:30 am and was chastised for not calling ahead to say we were gonna be late.Was given keys to room 320 and when we got up to it the door was not shut all the way. We walked in without using the key card. It looked clean enough so we stayed. There was no shower curtain in the room and when I went to try to call the service desk the phone was not plugged in. I plugged it in but it still did not work. I called on my cell phone to ask for a shower curtain. The next day I asked the cleaning cart lady on my floor that we needed towels, wash rags and changed bed linens. She stated that my room was not on her list and that I would have to tell the front desk that I needed overnight services. So I told the front desk.The lady acted "put out" that I asked for the linens and towels. Upon coming back to the room the bed was made but not changed. I know this because the beds had small stains on them (the reason I asked them to be changed) There were only 2 towels and no wash rags. I go back to the room but my key card does not work. I go to front desk and told her about the room not being locked the first night and she looked alarmed and asked if I had reported that. I unfortunately did not report it that night but was telling them now that you have to really pull the door to close and lock it. Key card expired 2 more times durong our stay. Pancake machine was great but no syrup.
Amanda
2025 年 5 月入住 4 晚