Very nice! Wonderful checkin process and even let us check in early.. great breakfast setup as well.
Steven
2025 年 5 月入住 1 晚
10/10
Nice property, clean room and great airport transport convenience and availability.
Michele
2025 年 5 月入住 1 晚
10/10
there was great customer service from all the staff, rooms were great
Jalea
2025 年 5 月入住 4 晚
8/10
We had a 2 night stay. The only issue we ran into was finding a parking space. First night of the stay there was a prom event going on. On day 2 there was a pokefest event in the hotel lobby. The guest for these events took most of the available parking spaces that hotel guest would normally have. Would be nice to have a seperate parking area for events and one for hotel guest. Was a little aggravating to have driven 8 hours ready to rest in hotel room and not be able to find a parking space at a hotel we've already paid for a room at.
Paul
2025 年 5 月入住 2 晚
8/10
Stayed here for convenience but our shower was cold. Otherwise okay. Big prom going on so checking in was not great. Cars everywhere etc.
Katherine
2025 年 5 月入住 1 晚
10/10
This was a great property to stay at when we had to catch an early flight and the transportation to and from the airport was fantastic!
Ben
2025 年 5 月入住 1 晚
10/10
Friendly staff, plenty of space to sit
Joaquin
2025 年 5 月入住 4 晚
10/10
Very great customer service, clean hotel
Okela
2025 年 5 月入住 2 晚
2/10
I opened my sofa bed and the mattress was soaked in urine. Within minutes the whole room smelled disgusting! Called front desk and 15 min had passed and still no one had came to my room. I go downstairs and the guy at the front desk said I needed to wait for the engineer to come look at my room and see what he could do and I said let him know we’ve been waiting for and the room is smelling horribly by the minute! and to make matters worse it was already 1030pm! I felt so disrespected and upset bc this man just kept saying over and over I can’t help you and that there’s not much they can do! We are a family of 6 and they wanted to move half us to the 8th floor and half of us to the 2nd floor. I asked for a refund and I was told they couldn’t give me a refund and we ended up in a smaller room and only got a $40 credit for the restaurant indoors! Worse experience ever at a hotel and I’ll never stay there again!
Melody
2025 年 5 月入住 1 晚
10/10
Meets/exceeded Marriots high standards
Juan
2025 年 5 月入住 1 晚
10/10
Great Staff! Clean Room
William
2025 年 5 月入住 2 晚
10/10
Property is was easy to find and check in went well. Beautiful lobby with restaurant and waterfall feature. Entire place is very clean. It is right next to the airport so if you are sensitive to noise I would suggest using a sound app on your phone to block the planes. It's not horrible and didn't bother us but some might not like.
Timothy
2025 年 5 月入住 1 晚
10/10
I like the fact that they offered a shuttle even though you had to pay for it. It was close to Hobby airport. Overall it was a good experience for an overnight stay.
JoAnn
2025 年 4 月入住 1 晚
6/10
The lady checking in people was training and it was just not a good time or idea. She was saying the wrong things to people because she was trying to do too many things at One time and it affected the people checking in. It is also an insult to be treated as a second class citizen when the Southwest folks walk up. Our money is just as green as theirs.
Kimberly
2025 年 5 月入住 2 晚
10/10
Overall, great!
Obed
2025 年 5 月入住 1 晚
10/10
Samantha
2025 年 5 月入住 2 晚
2/10
Michiko
2025 年 4 月入住 1 晚
10/10
Erica
2025 年 4 月入住 1 晚
2/10
My RAM pickup truck was stolen from their GATED PARKING LOT WITH SECURITY AT THE ENTRANCE/EXIT GATE. I was not the only victim of theft that night/early morning of April 27th 2025. There was another car stolen at the same time as mine and another truck was stolen the next day. When I spoke to police to file a report he informed me that this happens very often at this hotel. The assistant General Manager told me this was the first time this ever happens. She lied to me. This seems to be an inside job with the security guard being involved in facilitating these thefts.