We were down for a volleyball tournament. The hotel and crowd were very family-friendly. It is connected to the convention center and a self-parking garage, so it's safe and easy, no matter the time of day or weather. The staff was all extremely nice, efficient, and helpful. They were SLAMMED at the valet when we arrived Friday night due to a gala they were hosting and terrible weather, so the line for that was pretty long and slow because there were just so many people. Once we got to the hotel, though, the staff quickly got us in the building and checked us in. We ordered extra linens and room service. Both were delivered in less time than they said it would take. With the number of people who were in the hotel, I expected long wait times and frazzled staff. We saw none of the pressure of them being packed and busy. We are staying there again this weekend for another tournament.