4/10 很差
Anthony
与配偶出行
2025 年 10 月 7 日
满意：服务设施，清洁度
不满意：员工和服务
I booked what was called an exclusive room with Expedia. The hotel showed blue lights outside. Butt once we arrived it was regular white bulbs. My room was supposed to be equipped with a tub and a kitchen but once arriving, the picture in the booking advertisement show these thingsthey tried to convince me that II booked what was called an basic room with Expedia. The hotel showed blue lights outside. But once we arrive and it was regular white bulbs. My room was supposed to be equipped with a tub and a kitchen but once arriving, they tried to convince me that I ordered a basic room. How is that even possible if I click on the exclusive room and booked it through that particular page the clerk that was working there informed me that they don’t have tubs in any room and to get a kitchen would have been $120 extra per night. I called in to Expedia. They would only agree to a $50 credit on my next use, but I was not happy with that because it ruined my weekend because they had no kitchen for me all the food that was purchased for which was well over $150 therefore also Ruin my weekend I think I should be fully refunded for this trip disaster it was totally false advertising, and the name of the motel is Palace Inn in Baytown off garth Road, so consumers beware of the false advertisement
Anthony
2025 年 10 月入住 2 晚