First off, there was no prior communication from the hotel about any issues with my reservation. When I arrived on the night of April 23rd around 11:30 PM, I was informed by the receptionist that the hotel was overbooked due to a “system glitch”—a reason I found difficult to believe. I was told there were no proper rooms available and was offered a room with only a sofa bed.
When I expressed concern, especially as my partner was unwell, I was met with a rather dismissive and rude response from the receptionist manager. I was told I could either cancel the booking and find another place to stay—at midnight—or accept the unsuitable room.
While I was given a proper room the following day, the air conditioning was extremely cold and couldn’t be adjusted or turned off effectively. As a result, we were unable to sleep properly and both of us fell ill by the end of the trip.
Additionally, housekeeping was inconsistent. The room was cleaned on Friday, but not on Saturday, despite the expectation of daily cleaning.
There were suppose to refund $100 credit which I haven’t received as promised .
This experience was far below what I expected, especially considering the circumstances. I hope you’ll look into this and take steps to improve both communication and guest service moving forward.