X酒店允许宠物入住吗？

是的，此住宿允许携带宠物入住。将收取每只宠物每晚 GBP 20 的费用。服务类动物免费。

何时可在X酒店办理入住？

开始办理入住：16:00；停止办理入住：不限时间。可安排提前入住，须支付 GBP 10 的费用（取决于客房供应情况）。

何时可在X酒店办理退房？

退房时间为 10:00。延迟退房收费 GBP 10（视客房供应情况而定）。

X酒店的地址在哪里？

此酒店位于霍夫心脏地带，步行仅 5 分钟即可走到和平女神像和布赖顿海滩。而且，布莱顿中心和布莱顿码头距离酒店不到 2 公里。到达布莱顿站需步行 22 分钟，而布赖顿 (BSH-布莱顿火车站)则需 23 分钟。

X酒店 - Expedia 亿客行

2/10 糟糕

Abdul

与家人出行

2025 年 8 月 24 日

满意：服务设施

不满意：清洁度、员工和服务、住宿条件和设施

It appeared clean but stained carpets and bathroom floor. My wife also stepped onto a sharp peice of glass. Luckily it didnt get stuck in. The double bed was sinking into the ground from the headside. Had to place pillows on opposite end to sleep straight. Still it was like i was on a slide had the wall not stopped me sliding down. Im not sure for other rooms, they looked nice but if you get the ground floor rooms which sleep 4 people, its a terrible idea unless they fully refurbish. Even then its very suffocating and cramped. No handgel for bathroom, sockets are faulty and no soundproof walls or ceilings so could here people. The staff were smiley and im sure they were nice but didnt bother complaining as there was too much to say. Hotel was full so didnt count on an upgrade. I would avoid the ground floor rooms especially if you come as a family.

2025 年 8 月入住 2 晚

2/10 糟糕

Sophie

团体旅客

2025 年 8 月 17 日

不满意：清洁度、员工和服务、住宿条件和设施

I had non stop problems with my stay with the X hotel - thought for Brighton it was reasonably priced with the room being for 5-6 people ‘DELUXE’ family room but when we arrived it was a box room with dangerous wobbly staircase we literally had to crawl up to get to a loft room where we had to crawl to the beds too. The beds were hard, 1 plug socket upstairs. Definitely NOT the room advertised we booked. The walls were half painted, dirt & dust all over the floors, a bathroom door that didn’t shut. A kitchen the width of my arm basically in a cupboard. It’s the most shocking room I’ve ever seen especially for the £300 price for 2 nights. On top of all that I was asked to pay multiple fees for ‘insurance’ and ‘breakage’ deposit. DO NOT put your card details outside of Expedia as Expedia mentions because they will start randomly charging your card. I was charged for the room again too so all in all around £650 was taken out of my account which set me back for my stay in Brighton. Eventually after many calls and hours later (ruining the whole of our first day in Brighton) they refunded the duplicate room rate but not the rest. Getting hold of any staff from this property is mission impossible. Even weeks before our stay unanswered questions and only automated message we had was when they wanted money. Never have I been so disgusted with a service & have put in a complaint as we should be refunded. Photos taken to prove all of this.

2025 年 7 月入住 2 晚

8/10 还可以

Tamsin

2025 年 8 月 16 日

满意：住宿条件和设施

Was a surprisingly pleasant stay at this hotel, i was worried after reading some of the reviews but it was actually a nice hotel, the bed was comfortable, the bedding was clean and smelled fresh, some areas of cleaning had been missed but it wasn't a problem for us. The decor was so interesting and was nice to stay in a hotel with a bit of personality.

2025 年 8 月入住 1 晚

6/10 一般

Jo

2025 年 8 月 10 日

满意：员工和服务

We booked a last minute stay & needed a dog friendly place. Before we reached Brighton the hotel called & upgraded us to an apartment as they had a large stag party staying & we had children with us so they said it would be quieter. We got check in details sent by txt & had no problem finding the property & getting in. We never saw the hotel but the service & communication from them was very good. The apartment wasn’t very well stocked, there was only 1 cup for a hot drink for example. But we just needed a bed for the night & there was plenty of room. It was dated & may not be for everyone. Being right on the road it was fairly noisy but it was right by the beach & was a good location for us.

2025 年 8 月入住 1 晚

4/10 很差

Nafeesa

与配偶出行

2025 年 8 月 10 日

不满意：员工和服务、服务设施、住宿条件和设施

The hotel was a self check in, didn’t provide all the information in one go. Lack of communication on their end when trying to check in, delayed response times/ignoring, etc. The room was small, not like the pictures, felt as if we were catfished, would not stay here again.

2025 年 8 月入住 3 晚

2/10 糟糕

Juan

团体旅客

2025 年 7 月 28 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

The pictures on the website do not match in person. The room was too small and no amenities- no toilet paper, no soap, fridge not working, no cloak hanger. The room was not ready even though paid for early check in. The early check in was misleading and asked to pay extra payment on arrival. The hotel room is sub standard and health and safety risk. The room has poor lighting and too hot and expensive cost for the room. I would not even dare recommend this hotel. This is a scam.

2025 年 7 月入住 1 晚

2/10 糟糕

Calum

2025 年 7 月 28 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

£30 for early check in yet no code was issued until after 4pm. Holiday from hell

2025 年 7 月入住 1 晚

6/10 一般

Emily

2025 年 7 月 21 日

不满意：员工和服务

Nice stay. Close to the beach and everything.

2025 年 5 月入住 3 晚

4/10 很差

Dion

与家人出行

2025 年 7 月 5 日

It was understandable when we tried to cancel that the reservation was non-refundable. The irritation came in when after attempting to cancel, we continued to get check in information. And then, with that information, we found out there would have been more fees and additional requirements that were not in the listing. Again, after cancelling with Expedia, we received WhatsApp communication to checkin. Then received emails asking how was our stay. After trying to cancel, not checking in and not checking out. Poor experience with Expedia and the X Hotel.

2025 年 7 月入住 2 晚

2/10 糟糕

Ben

与家人出行

2025 年 6 月 27 日

不满意：住宿条件和设施，服务设施

After not having a key for our room, we waited 4 hours for locksmith to find it was a double and not twin as booked. Older siblings sharing a room. Would not give us alternative room so got a 3 hour train home. Ruined our weekend

2025 年 6 月入住 1 晚

4/10 很差

Michael

2025 年 6 月 15 日

2025 年 6 月入住 1 晚

4/10 很差

Ellen

与家人出行

2025 年 6 月 14 日

满意：员工和服务

不满意：住宿条件和设施，服务设施

Didn't look like the pictures online. Peeling wallpaper, general unkempt vibe to the room, and also the room seemed to be on a slope. The door to our room wouldn't fully close. Awkward way of getting in and out of the room (the keys were tied to the door), facilities listed on the ad for the hotel just straight up weren't there. The view from the window was just a blank wall. The man at reception was very friendly and helpful though so they're doing something right.

2025 年 6 月入住 2 晚

2/10 糟糕

Owen

2025 年 5 月 31 日

不满意：清洁度、住宿条件和设施、客房舒适度

Pictures looked nice we just needed a one night stay. We booked through hotels.com and had receipts and confirmation. We had a call an hour later from the hotel saying we have not paid and need to pay again, they said we needed to go there and pay them manually, the receptionist was very rude on the phone. After sending all receipts to them they said they would send code to get into the hotel (as self checkin). We we arrived at 8pm we had no code. We spent 45 minutes outside the hotel ringing/ texting the numbers provided to get our code to enter the hotel. Nothing. After 50 minutes another resident turned up who let us into the corridor, he managed to get hold of the owner for us and gave us our codes. We still received nothing from her. When we got into the room it was filthy. Dirt on absolutely everywall and skirting boards. I would not recommend this hotel to anyone. We’ve still not had any form of contact from the owner and when hotels.com spoke to her she told them we was met by the receptionist after waiting 45minutes (it was another resident).

2025 年 5 月入住 1 晚

2/10 糟糕

Thi

与家人出行

2025 年 5 月 30 日

不满意：清洁度、服务设施、住宿条件和设施

I would not stay again as it was very misleading on the website. The room is not what was advertised so disappointed , No reception or staff member to speak to. The beds so uncomfortable to asleep on. Bedsheets wasn’t clean. I had ridiculous noise levels during the night which caused lots of unpleasant noise my children can’t falling asleep well.

2025 年 5 月入住 1 晚

6/10 一般

真实旅客

2025 年 5 月 25 日

满意：员工和服务

不满意：客房舒适度，住宿条件和设施

Ok for the money

Friendly welcome and very easy to check in and access the property. our particular room was very run down decor wise even for the cheap price that we paid. If your looking for a bed for the night then great but if it’s nice accommodation that your looking for then this isn’t the one .

2025 年 5 月入住 1 晚

4/10 很差

Stephanie

2025 年 5 月 20 日

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2025 年 5 月入住 1 晚

2/10 糟糕

Faryad

2025 年 5 月 19 日

不满意：清洁度、员工和服务、住宿条件和设施

The receptionist was so rude

2025 年 5 月入住 1 晚

4/10 很差

Charlie

团体旅客

2025 年 5 月 16 日

不满意：清洁度、员工和服务、住宿条件和设施

2025 年 5 月入住 1 晚

2/10 糟糕

Sheather

2025 年 5 月 16 日

2025 年 5 月入住 1 晚

10/10 超赞

Jeda

团体旅客

2025 年 5 月 2 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Amazing

Amazing. Really helpful staff member Tim. Clean and lovely room will definitely come back

2025 年 4 月入住 2 晚

2/10 糟糕

Jazmine

2025 年 4 月 29 日

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Stay away from here !!!!

Absolutely terrible experience would stay away from this hotel very unprofessional turned up to no codes for doors then told our room wasn’t clean after waiting an hour we then got put into the room room that also wasn’t cleaned ! Then had to wait two hours for correct room to be cleaned come back and the staff told us we haven’t payed after realising they were mistaken our room was not ready till 11pm at night but had no choice at that time also rooms are nothing like images and dirty only one staff who was very very unprofessional

2025 年 4 月入住 1 晚

2/10 糟糕

ruth

2025 年 4 月 28 日

Very poor communication for check in Broken toilet seat Very grotty for the price Damage waiver that was non refundable Charges for dog which

2025 年 4 月入住 2 晚

10/10 超赞

Mag

2025 年 4 月 18 日

满意：清洁度、员工和服务、住宿条件和设施

Very nice and friendly staff room in good conditions. We will be back for sure

2025 年 4 月入住 2 晚

2/10 糟糕

Robert

团体旅客

2025 年 4 月 16 日

2025 年 4 月入住 2 晚

10/10 超赞

Mabintou

与家人及幼儿出行, 与家人出行

2025 年 4 月 15 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Very good we enjoyed we will definitely come back again

2025 年 4 月入住 2 晚

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