4/10
Stayed at this property a few years ago when one of our kids graduated so we decided to stay for another graduation.
Room has lose tiles, missing closet doors and cigarette burned couches. We had a party of four but a lot of the dishware was for three. Towards the end of our stay one of the two toilets clogged but because it was a full trip we didn't bother with having to wait on maintenance to come.
Food was decent as they
had alternative meats for persons with dietary restrictions. Cage free eggs was a plus as well.
Not sure why we were able to hear people walking above us so loudly late at night. We wondered if someone was going to fall through the ceiling...
Some of the staff we met in the hallways were very kind and I recall some sweet elderly ladies in the breakfast room back in 2022 that greeted us every morning. This trip was different. Being met with jeers from the breakfast room staff was unacceptable. Customer service makes and breaks any hospitality institution and the main reason for not overlooking the shortcomings of the physical plant.
KEVIN
2025 年 5 月入住 6 晚