True customer service that was only the manager of the property. When I arrived, I had to park on the side of circle center the spot the pull up was already halfway full with cars, but there wasn’t anybody out front to direct us or tell us otherwise, and I have never been there, so when I went out to get in, I know I had booked it a couple hours before and I didn’t download the app on my phone to get in the room which I had to check in at the front office anyway since I was staying in luxury, I thought . I wasn’t able to get in the door even if which I don’t like to do piggyback inside. About 25° I was cold and I was trying to get that downloaded in and it was a task for me. I have some difficulty medically, but that doesn’t stop me , I was expecting a really nice day for a couple of days away out of the house since I haven’t been feeling the best and I was treated as if I didn’t belong there as well. It was 7:30 in the morning and I was coming in. I wanted a nice quiet place where I could just come and go and not be bothered. I was grabbing a cuppa coffee and the two gentlemen from upfront gave me a hard time about getting to my room. I had to go up to the front desk and put a credit card on file I guess since I paid for a quote “3rd part company instead of straight to the hotel, which I’d already prepaid online through Expedia. I wouldn’t normally spend 780 for 2 nights of not even a jacuzzi The lights didn’t work. But trust and believe the morning staff was there sleeping