4/10 很差
William
与家人出行
2025 年 2 月 2 日
不满意：住宿条件和设施，清洁度
The stay here was disappointing. My 2 teenage sons and I were in for an event in Indianapolis. The staff was extremely polite and the breakfast was ok, but everything else was poor or worse during the stay.
Our room was not clean. The floor had not been swept and tge floor in the bathroom was “sticky,” which is never good.
When we returned to the room for an evening snack and some tv, the tv in our room could be turned on but nothing else. It was on one channel that could not be changed, which was a cable news channel. We called down thinking either something either needed reset or maybe the remote needed batteries. But we couldn’t even use the buttons on the tv itself. They came to the room and tried to reset the remote, which was kind, but it didn’t work and we were told “huh… that’s weird… this is the 2nd room that’s had the same problem today, and I’ve never seen this before. Sorry but there’s nothing else I know to do.”
I cannot stress enough that the staff was kind about everything, BUT there’s certain things that should be addressed. The cleanliness issue is a non-starter for me. I could literally “feel” grit on the carpet and could see pebbles, etc., tgat any vacuum should pick up.
Also, with no entertainment in room but a single cable news channel, it was also annoying that the pool was “closed and under repair.” Not sure we would have used it anyway, but all that is part of what you pay for in a stay.
William
2025 年 2 月入住 1 晚
