I recently stayed at The Alexander hotel and while the overall experience had its positives, there was a significant issue with my reservation. I had specifically booked a room with 2 queen beds, but upon arrival, I was informed that the hotel was oversold and my request could not be accommodated.
To address the situation, they offered an additional room at no extra charge, which was appreciated. However, the inconvenience of having to separate into two rooms instead of staying together as planned did take away from the experience.
The staff was courteous in resolving the issue, but I hope the hotel improves its booking management to prevent situations like this in the future.