I'm disappointed by the experience this year at Woodspring Suites Indianapolis Airport South. I've been staying here for part of May for the last 3 years.
The first year, the hotel seemed new. Then it started to degrade slightly, but this year it went downhill. It seemed like possibly there was a change of ownership and my theory is that the new owners were not ready to manage this property. There seem to be a lot more govt. sponsored tenants, and many of these tenants do not respect other people. When an associate checked in, they found they couldn't secure the door. There was SCREAMING at 11:30pm on the third floor and 4am on the first floor. Both warranted calling the police. The screaming on the 3rd floor happened every day throughout the day. Tenants like this need to be evicted right away. The garbage can out front was full for 4 days before it was emptied.
They overbooked the hotel for the weekend. They said there were 47 people coming in that they wouldn't be able to accommodate. That is unacceptable.
I understand this is a budget hotel, but no matter what price is being charged, it should include a clean, AVAILABLE room that is SAFE and secure.
Sadly, we are forced to look elsewhere for future visits to this area because we can't afford to show up and be turned away. Accommodation guarantee is critical. It's sad to say that a franchised location in the CHOICE Hotel family is run this way.
I did contact CHOICE hotel corporate and they opened up a case.
