“Dear Management
On April 17, 2025, through your online booking link, I made a reservation and paid with my Mastercard for a hotel room at Residence Yipene in Ouagadougou, Burkina Faso from April April 28 - May 4, 2025.
Upon arrival in Burkina Faso, I was shocked that there was no such a hotel as advertised on booking site. The building was not in use. I had to make other arrangements for my stay.
I am therefore requesting a full refund of my paid reservation in the amount of 208,26 €
Please……
“I loved the attention. From Sawa the taxi driver, Oussim the manager and all the great ladies that work there.
Disregarding the fact that I don't speak french they found solution to every request.”
“We always stay at Bravia, the breakfast spread is good, staff are always smiling, rooms cleaned every day and check-in/checkout takes 2-3 minutes. What else do you need!”
“Ögleden sonraki erkek müdürü çok kaba ve itici idi. Sadece banyo havlusu veriliyor. Elbise dokaplarının içleri rezalet toz, yastık ların kılıfları olmasa kesinlikle başımızı koya mayız.
Kahvaltı namına, tropikal meyve var, ne sebze, ve kaynamış yumurta nede peynir türleri yok. ”
“The hotel personnel were the most friendly and professional staff that I have had the privilege to be a beneficiary of their services. So prompt, attentive and ready to go the extra mile.
I defitin recommend this Hotel and I will definitely go back. The room was clean and fresh and the area surrounded by trees. Their swimming pool and courtyard was superb.
The security was top notch. I can't wait to be back.
Thank you so much for your remarkable hospitality! ”
“Dès notre arrivée à l’hôtel en taxi vert incapable de transporter toutes nos valises, nous avons fait le trajet avec des bagages sur le siège arrière, payé 5000fca, et informé que notre chambre n’était pas prête alors que notre réservation était confirmée, pas d’excuses et nous avons été transféré dans une maison, sans wifi, et sans changement de drap, et sans ménage, j’ai pourtant prolongé jusqu’au 02/08 au lieu du 30 juillet que j’ai due payer 75000fca de la main à la main sans recevoir de……