Secrets Playa Blanca is truly a gem. This hotel is aesthetically one of the most beautiful properties I have seen on Mexico’s Eastern coastline. The trip started off shaky with problems at check-in, but everything thereafter was nearly perfect. The grounds, rooms, pools, and beach were all absolutely stunning. The service was excellent. The personal butlers (Eddy and Ana) were incredible and would fulfill any requests without hesitation, I had read previously that the butlers weren’t worth the preferred club upgrade, but I disagree. The staff at this hotel are fantastic. They go out of their way to ensure you are having an amazing vacation. Aside from the butlers, I want to thank Omar from the preferred club, as well as Francisco and Cesar at the Jungle pool. Also our housekeeper Areyl who was so wonderful. The spa was also heavenly, both in the environment and the services. The only major area that could use some improvement is the food. But all in all the food was pretty good for an all-inclusive property. It’s just with everything else from the facilities to the service being so elevated and luxurious, despite attempts, the food doesn’t quite match up. That was fairly minor though and I love this resort and cannot wait to plan my next stay! Thank you Secrets Playa Blanca!