4/10 很差
Uzma
与家人出行
2025 年 10 月 8 日
不满意：服务设施，员工和服务
At first glance, the hotel looks grand and impressive. Many guests are amazed to find a place like this in Pakistan, and the property does stand out locally. However, for anyone who has travelled internationally, it’s simply on par with average high-end hotels abroad — elegant, yes, but not exceptional. It’s nice for Pakistan, not globally prestigious.
What truly lets the hotel down is the staff and service. They are often standoffish, unhelpful, and occasionally rude. On the rare occasions they greet you warmly, it feels forced and insincere. There’s also clear bias — Western-looking guests receive noticeably better treatment, while others are largely ignored.
The limousine service is a complete scam, with fares doubling for the same route under excuses like “different direction.” Tipping is also expected constantly — even basic courtesy feels tied to how much you pay.
Even the “complimentary airport drop-off” policy is absurd. My mother didn’t need the 40-minute airport ride and asked to be dropped just six minutes away instead, planning to continue to the airport herself. They refused and made her pay, meaning she lost her complimentary transfer entirely.
Food is average, lacking authentic Pakistani flavour, and even the tea is plain kettle tea.
Overall, the hotel looks luxurious but lacks genuine hospitality. Beneath the polished image lies poor service, inflexibility, and favouritism — not worth the price.
Uzma
2025 年 10 月入住 6 晚