We had a few problems during our stay;
-The shower was broken and the hose burst. It is sad for a 5-star hotel. Fortunately, it was changed.
-The pillows and quilts were not cotton. (Probably a fiber-nylon mixture) For this reason, the whole family stayed in bed until the morning covered in sweat/water. Since my little son is allergic, his whole body turned red.
-Although I mentioned it before coming to the hotel and asked the reception, we repeatedly asked for an extra child bed for my 8-year-old son. (I had also mentioned this before coming to the hotel) Although the reception said they would send it, it did not arrive until 12 at night. We slept 3 people in the same bed.
Also;
We experienced a minibar shock before leaving the hotel..
We did not expect it to be this expensive. And we didn't see a list of prices for chocolate snacks and drinks in the minibar in the room.
At least this should have been given as a list in a visible place, as it is done in every hotel.
Other problems;
We went down to the pool and they said that swimming caps are mandatory and charged 200 TL each. We had to swim with difficulty fitting a small swimming cap made only for children, made in China, in a simple single type (there is no big choice). We couldn't swim much because of the strong smell.
Also, the pool was extremely chlorinated.. Our eyes burned for hours.we decided to have tea in the lobby and they charged 105 TL each. While drinks are free in many 5-star hotels,