We called and told them that we would be getting in the early morning and they said no problem, we were all set, but when we arrived, they had given our room away. We ended up at the Canopy Hilton and loved them so much, but we still need to be refunded our payment to Hampton Inn Ithaca. They were very unprofessional, and even though we have called the manager, she has not called us back. This treatment is unacceptable!