2/10 糟糕
Ashley
与家人及幼儿出行
2025 年 2 月 16 日
不满意：员工和服务、服务设施、住宿条件和设施
Absolutely terrible experience here! We booked a non smoking accessible room two months ago being we were going to the Rodeo from out of town. Checking in the lady at the desk looked at my dad & said oh you’re the one who broke the mirror my dad was like huh?? We aren’t from here just made it in she apologized should have known then it was going to be a bad stay.They tried to give us an upstairs room. Went back to tell them it’s incorrect she gave us another room but told us she’d have to charge us an additional fee. It gets worse!.. we left for the day came back and it was a storm occurring tornado signs going off our key wouldn’t work! We got another key it still didn’t work! It took 30 minutes to get us back in the room. We were allowed into another room until it was fixed but we were already soaked for 10 minutes before that option was given. The staff that came to fix the door was doing the best he can not mad at him per se. Thought that was it? Nope there’s more bathtub would not drain until the next morning the shower was leaking & splashing onto the bathroom floor so it was soaking wet the entire time. All that was offered back was the up charge fee of 15$ they charge us for the new room that shouldn’t have been charged to begin with. Would never come back here or recommend it to anyone else run!!! If we could have left & our money back we would have.
Ashley
2025 年 2 月入住 1 晚
