My friend and I checked into the hotel at night after a long day of driving. We only stayed the night, but we had excellent service and check-in support with Bill, the front desk attendant. Of all the hotels we stayed in along our route home, this was by far the cleanest, nicest, and friendliest hotel. Even the continental breakfast was surprisingly good, more variety and hot foods than other hotels had offered. The atmosphere was family-friendly, the location was safe and near lots of big box stores, fast food joints and restaurants, and a few different gas stations.
A special thank you to the staff, especially Bill, for all their hard work in making the Holiday Inn Jackson NW a great experience for two tired ladies on their long drive back home!