Beautiful hotel. Staff 5/5/25-trip was paid for on 1/5/25, Ian who checked us in had no record said no card on file. No paperwork or information on how hotel was run. We were given the smallest room we have ever stayed in (103). Open the door and less than 1 inch to get in room. Smallest queen bed we have ever had thought it was full. Bathroom had a slant floor, dangerous until use too. Writing to the manger to let him know about his staff. Ian told us on 5/9 we had to give 24-hour notice to have housekeeping, never told or stayed in hotel you had to give notice you want your room cleaned and given clean towels, what are you paying for. Called and had to have someone on staff find out about being charge again on our credit card for this stay, finally girl Erin got it taken care of, nothing but excuses-we are the customer, had to do the work for them by complaining. Two bottles of water for customer each day, Ian wanted to charge me $2 a bottle that didn't happen got them after telling him, I'm in room 103.