The rooms stink, not really clean, and the tub drains stops up while showering.
latrice
2025 年 5 月入住 1 晚
8/10
Overall my 4 night stay was ok, staff was accommodating, cookies were stale
Debora Clark
2025 年 5 月入住 4 晚
6/10
Very nice staff.
Lisa
2025 年 5 月入住 1 晚
8/10
I gave this prperty a 4 because it was not up to the standard that you would expect a Hilton property to be.
While i understand that the property was/ is under renovations, the chair in our room was serverely stained.
The room itself looked liked that of cheap motel and not luxury hotel.
Being on the River Front helped but hope that the renovations do a complete overhaul of the rooms and not just the lobby.
Chari
2025 年 5 月入住 2 晚
2/10
The property was old. Needs updating. The bathroom floor flooded. The rooms don’t have a microwave or refrigerator. The ice machine was filled with trash. I was very disappointed! Was in town with family and everyone complained about the rooms.
Melisa
2025 年 5 月入住 2 晚
2/10
This hotel is a polished turd. Old & falling apart. Stay on the other side of the river. There’s much more to do. Better accommodation as well.
James
2025 年 5 月入住 3 晚
10/10
Good food and drinks at the bar. Cheapest price for a balcony room I could find last minute on a weekend. No complaints
Kyle
2025 年 4 月入住 1 晚
10/10
Had a great time staying here. Quit. Clean. Staff was very friendly. Only 2 things that surprised me.
1. No refrigerator in my room.
2. Fresh coffee was only available for specific hours.
Overall i was very pleased and would stay again on my next trip to Jax.
Melissa
2025 年 5 月入住 2 晚
2/10
I was places near the elevator and that's all I heard all night was the elevator going to and down and the doors closing. Couldn't sleep for work
Louis K
2025 年 5 月入住 1 晚
8/10
Nice hotel
Yvette
2025 年 5 月入住 1 晚
4/10
I stay here all the time and love this location. However this visit was bad. I had a molded shower curtain. Staff is nice but they were not very responsive on this visit.
Tangi
2025 年 5 月入住 3 晚
6/10
Very noisy. The windows were not thick or sealed to prevent outside noise.
Azita
2025 年 5 月入住 2 晚
2/10
I was highly disappointed with the check in process. When I booked my room, I booked and paid for a king size bed with a river view. Because the resort was packed, they put me I a room with a double bed and the parking lot for my view. $400 for a room that I didn’t want. I was very disappointed in how the staff handled the situation.
LaQuita
2025 年 5 月入住 1 晚
6/10
Zero security. Access to pool area from public riverwalk is open to anyone who tries the gate. Access to hotel from underground parking lot is also open to everyone. There are security measures on these doors, but they are inoperative.
Chloe
2025 年 5 月入住 4 晚
6/10
The Property was nice but bathroom shower head was awful and slightly broken
Hope
2025 年 5 月入住 2 晚
2/10
Location, restaurants, service, and lobby were great. The room was terrible. Everything was old and many things were not functional. Shower leaked a puddle into the floor of bathroom and had no hot water. Sink wouldn't drain. carpet was stained and patchy around edges. Walls had several smudges. Bed was like a hammock on one side and lumpy and hard on the other. USB charging station was not functional. They wouldn't let me change rooms. i checked out a day early.
Matt
2025 年 5 月入住 2 晚
8/10
At check in they couldnt find our reservation, so it took forever. This is an older property in downtown. Its very close to Riverwalk and Friendship Fountain.
Our roo. Wasnt
Tammy
2025 年 5 月入住 1 晚
4/10
The toilet paper role falling off the wall.
Shower had some weird slope that flooded the whole bathroom.
No fridge or microwave.
12$ for 2 sodas
22$ self parking fee when there are so many open spaces
Jason
2025 年 5 月入住 1 晚
6/10
Our drain in the tub was clogged. Overall good stay!!
LaTeena
2025 年 4 月入住 2 晚
8/10
Thaimi
2025 年 5 月入住 1 晚
8/10
The hotel & the personnel were very nice.
But they can improve their rooms with a little maintenance.
Julio
2025 年 4 月入住 1 晚
8/10
Great location. Upon arriving we had a light bulb burnt out. They came right away and replaced it. Unfortunately the guy dropped the old bulb. He tried to clean it up but there was still glass in the cracks of the flooring so we had to call again for someone to clean it up better so we didn’t chance getting glass in our feet. Otherwise, nice location and I’d stay again.
WILLIAM
2025 年 5 月入住 2 晚
10/10
Ayasha
2025 年 4 月入住 2 晚
10/10
Stephanie
2025 年 4 月入住 2 晚
8/10
Great waterfront although a little tricky to walk to downtown since you have to go across the bridge (though great view). Great for getting to the stadium too.