4/10 很差
Maria
与家人及幼儿出行, 与家人出行
2025 年 10 月 6 日
不满意：服务设施
We booked this hotel during an out of state visit with family. Our booking was paid in full prior to arrival. After we had arrived we noticed the pool was closed. When staff at the front desk was asked why the pool was closed they said it had been for awhile as they are awaiting an inspection. We had booked this hotel specifically as the photos of the pool and the breakfast was very appealing especially to my 6 year old son. There was NO indication that their pool was closed on their website, nor were we notified at check in. When I asked when the pool was supposed to open staff shrugged their shoulders stating “don’t know.” Front desk staff booked us on the top floor with a view of the neighboring hotel’s pool from our window which caused my son to be very upset. We were then advised we could utilize their “sister hotel’s pool.” A few miles away from the hotel which we did as we were already checked in and a refund could not be completed. We arrived at the sister hotel location and their staff had no idea our hotel was sending guests over and we had to speak to managers to “grant permission.” Their pool was TINY and less than 5 feet deep and it’s deepest point. My son was very disappointed in this pool. And I At the service of the sister hotel, the lack of changing areas and the requirement of having to transport to our hotel wet in a rental car. The windows and floor was dirty. The breakfast was alright except the pancake maker was broken (another selling point for us).
Maria
2025 年 9 月入住 4 晚