Charged me for a second night when I had this prepaid, one night, cut and dry reservation. I let them know hours before checkout the second day when I received a link to check out again. Contacted them again when I received a second invoice. They let me know a manager was looking into it. Contacted me days later after I got a second security deposit, and $530 room stay charged to my accidentals card. Told me they did an investigation and felt the charge was justified because we had left "personal belongings" in the room. No one once had ever left me a message about things left in the room. I called the corporate number to talk to someone. THEY were very nice, and told me the only way they could ever even imagine someone acting that way is if someone left all of their things, or perhaps luggage in the room. Then, ironically, the hotel tried to say someone saw we left luggage in our room, and reactivated the room (without ever speaking to me and without authorization to use my card?) Anyway - this place is extremely disorganized and will try to lie to cover their own butts. Of course I was never there the second day, and there was no proof of us going back into the hotel, or leaving anything. Just don't bother. You could spend days fighting for your money back.