1. Did not receive the complimentary bottle of wine as promised.
2. The hotel was completely empty, yet I was told there were no available upgrades. I was assured my room was the best they had, which is simply untrue as their website clearly shows better options.
3. On the first night, I called the main office to request the heat be turned on. They said they would handle it, but they didn’t. I woke up in a freezing room and ended up catching a cold.
4. Overall, the staff’s attitude was dismissive and unprofessional, making me feel undervalued as a guest.