“The stuff are very friendly and helpful, they seems to know you very well! The atmosphere is quite good, we all love the collection and the service. The room is very clean and sweet, however, the hot water was not so hot when we had shower at night, but it became hotter in the morning.”
“All was lovely. The staff were pleasant. Typical Javanese Breakfast of rice, noodles, tempeh and coffee was good. The room was nice and location was on a quite Street just off of Ijen with several local restaurants nearby. We were hoping to extend our stay for a week but the WiFi was nonexistent and we could not get cell service in the room. WiFi worked okay in the lobby just outside but because of this we found another hotel just around the corner.”
“The Alana is a new Hotel, very clean and functional.
Small pool (only for kids) can't swim.
The breakfast doesn't suit for western guests (only scramble eggs, no sausages, no salamis). As a western guest I m not familiar with "traditional" indonesian foods and those 4-5 types of food. Fruit and sweets choice is very poor, even I can say "it's nothing", need to be highly improved!!!
I wasn't delighted much with reception and breakfast personal. There acting more like robots and not as persons, I……
“We booked 3 rooms and stayed 3 nights in this hotel. Everything was great: hotel was clean, staffs were great, beautiful decoration, cool koi pond, and the breakfast itself, with so many options, made us didn"t want to leave this place😄. This hotel is located in one of the best areas in Malang. I recommend this hotel and would stay here again when I'm in town. ”
“Secara keseluruhan kamar lumayan, cuma sayang banyak semut kecil ditembok dekat ranjang, dan beberapa naik ke ranjang, sehingga gatal2 digigit semut. Lalu pas sarapan menunya tidak cocok untuk anak2 karena menunya pedas”
“Rooms were very comfortable and clean, with a great view over the city of Malang. Staff was very friendly too and even though they had quite a few trainees on the roster when I stayed, they tried their best and always had a smile on their face, even though they were still learning and occasionally had to clarify a number of things with the senior staff. I had to set off very early in the morning but they were kind enough to prepare a packed breakfast (with delicious nasi goreng) for me. ”
“The staff at Snooze Malang are so kind and thoughtful, more so than any accomodation I have ever stayed in! The hostel itself was beautiful, clean and in a great location. Our experience at Snooze Malang helped make Malang our favourite city to visit in Indonesia. ”
“Personnel de l hotel très agréable et réactif. Nous avons changé de chambre car celle ci était très bruyante à cause d'une fenêtre cassée et de la proximité de la rue. Environnement très bruyant ( réveil à 4h du matin tout les jours par les haut parleurs des 3 mosquées environnantes...). Restaurant moyen... ”