This is my second time visit to this propert and I recommended my friend but both of us had a terrible experience.
My friend booked a hotel with 1 breakfast one 10 Apr; and I book 11 Apr for 2 breakfast. We asking a favor to swap the 11 Apr 2 breakfast with 10 Apr, as there will be only 1 person eating on 12 Apr breakfast. However, the staff insisted that they couldn't do that for us and ask to contact expedia for the swap which wasn't a favorable for us.
I personally feel it is no difference and asking them for a favor but their customers service level were disappointed. I will never visit this hotel anymore and will not recommend to stay here!
Edwin Ng Seng
2025 年 4 月入住 1 晚
10/10 超赞
Joan Ramirez
与配偶出行
2025 年 3 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Seamless check in and out.
Joan Ramirez
2025 年 3 月入住 1 晚
8/10 还可以
Lena
与配偶出行
2025 年 2 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
The hotel room is decent and clean, like the bathtub and the king-size bed; however the breakfast is little less of satisfactory. Overall the stay is okay, will visit it again!
Lena
2025 年 2 月入住 1 晚
6/10 一般
Jiat Ming
与配偶出行
2025 年 2 月 2 日
满意:员工和服务
不满意:住宿条件和设施
The spring facility is only limited to two days in a week and from 4pm to 10pm only which is the only worthy feature of this hotel. The room is not really clean as can feel the wet carpet. The bathtub tab not working well, and remote control of tv not in working condition or low battery but it was too late in the night so I don't bother troubling the staff to change it so I just switch off the tv
Jiat Ming
2025 年 2 月入住 1 晚
6/10 一般
Mari
2025 年 1 月 17 日
Mari
2024 年 12 月入住 1 晚
10/10 超赞
kim yew
2025 年 1 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
No comment
kim yew
2024 年 12 月入住 2 晚
6/10 一般
david
2025 年 1 月 6 日
满意:清洁度
不满意:员工和服务
Room phone broken, cafe only open for breakfast (no near by dining available), 1 elevator closed off, 1 didn't work properly.
Beds were comfortable, pillows great.
david
2025 年 1 月入住 2 晚
10/10 超赞
真实旅客
2024 年 12 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 12 月入住 1 晚
10/10 超赞
Mel
2024 年 12 月 31 日
Mel
2024 年 11 月入住 1 晚
6/10 一般
James Christudas,Singapore
与家人出行
2024 年 12 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Well my wife tested the water she said it was cold, so i also didn't try it was around 6 pm. Its hotspring and water not hot??????? Only 1 I was disappointed. The rest of the facilities, staffs & cleanliness were good.
James Christudas
2024 年 12 月入住 2 晚
8/10 还可以
Gerald
商务旅客
2024 年 12 月 10 日
满意:清洁度、住宿条件和设施、客房舒适度
Good but service can be improved
For a 3* Hotel the room was totally ok, comfortable. Very enjoyed the hot spring pool. But i missed some deck chairs to relax. And as a vegetarian my extra request for an Avocado for the breakfast was refused, this kind of service i cannot expect in a 3* Hotel. So far so good. But the breakfast, stored in chafing dish, was everything cold.