There are 4 of us, we booked the largest room in the house, a triple room, there is a queen bed and a single. Luckily our kids are 5 and 8, can fit in this year but not next. Hotel is boutique style, clean and neat. Free wifi. We asked for extra blanket and they give us, so nice! Room is consider very big in Singapore. Environment is good, plenty of eat, cheap and near bus stop. Supermarket is just opposite. The nearest MRT station is Payar Lebar, 15-20 mins walk. Plenty of eat at MRT station too.
I appreciated to get your best services and your willingly helps. However, I felt it was pity that the information of transportation about going to city center was lack because I didn't know how to get there instead of taking taxi; I'm not saying taking taxi is not proper, I just want to let you know how important the information of transportation it is. Especially, it is a good way to provide many choices for foreigners learning how to go. Sorry for saying this directly. Thanks a lot.
真实旅客
2/10 糟糕
Than
2024 年 9 月 30 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
room was not cleaned and there is hair and bugs lying around. Toilet lights are not functioning as well
Than
2024 年 9 月入住 2 晚
2/10 糟糕
Shamesh
2024 年 8 月 7 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Shamesh
2024 年 8 月入住 3 晚
2/10 糟糕
Saravanan
2024 年 3 月 3 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible hotels.com and my ever worst stay
Hotels.com should take a more active role to ensure reservation is confirmed especially when the booking is done on the same day when staying overnight on the same day.
Worse thing hotels.com can say no refund can be given as it is non refundable and subject to the hotel approval. It was at the very same hotel which I was sitting for one hour and not allowed to go.
Will I get any kind of compensation? Nothing. Nothing to appease me.
Hotels.com is not the only one. I will venture out for some other better agents. I think they are starting to take things for granted, I have been a loyal customer for so many years and this is how I am treated,
Now about the hotel…
1) Aircon not working. Hot
2) towels not given and had to request. Said given when not given
3) No telephone- hotels.com tried to call the management to verify the issue and they cannot go through
4) shower/ water pressure so low, water was trickling down
5) toilet seat broken
Saravanan
2024 年 2 月入住 1 晚
4/10 很差
Wencong,Singapore
2024 年 3 月 3 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property not well maintained. Hard to get car. Not much amenities around the area.
Wencong
2024 年 3 月入住 2 晚
4/10 很差
真实旅客
2023 年 12 月 29 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Poor
Check-in staff wanted additional RM10 for a 'foreigner fee' and told me its hotel requirement but later 'wavied off' for me after I questioned him further. Room was old, dirty with spider webs and old bedsheets. Tv was not functioning and no towel. When I went down to counter and ask for towels, staff said hotel has ran out of it.
真实旅客
2023 年 12 月入住 1 晚
2/10 糟糕
Jack
2022 年 12 月 8 日
Jack
2022 年 12 月入住 1 晚
10/10 超赞
Nurmanja Mahera
2022 年 2 月 26 日
Nurmanja Mahera
2022 年 2 月入住 2 晚
10/10 超赞
Viknesh
与家人出行, 团体旅客, 商务旅客
2021 年 3 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Viknesh
2021 年 3 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2020 年 1 月 14 日
满意:客房舒适度,员工和服务
The shower needs to be cleaned better especially the drain which was mostly blocked so the shower flooded the bathroom.
Floor was a bit dusty.
Bedsheets were stained!
真实旅客
2020 年 1 月入住 2 晚
8/10 还可以
真实旅客
与家人出行
2020 年 1 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 12 月入住 1 晚
6/10 一般
真实旅客
团体旅客
2019 年 10 月 8 日
满意:员工和服务
lizards in my room. yeap lizards. Well other than that the staff was nice? I guess that's pretty much it
真实旅客
2019 年 5 月入住 1 晚
8/10 还可以
真实旅客
2019 年 8 月 30 日
满意:员工和服务、住宿条件和设施、客房舒适度
Nice and comfy place bt not wifi.
No wifi. Even with Malaysia Sim card, the connection for 4G is none.