I was a frustrated with this Best Western after booking through Expedia. The check-in took an hr, nobody else in line, it just took way too long. They tried to put the hold on my credit card way before check-in, after telling me that I would pay at the property, at checkout. They insisted, on 2 separate occasions, that I read my credit card information over the phone. I guess the mistake was they wanted to use the credit card I had put on Expedia but I was using a different card. They charged the full amount on the second morning of my 3-day stay. In addition to the unprofessionalism of reading all of my personal financial info over the phone, she asked if it was going to be in my name. Just really awkward and unbusiness-like.
The property itself was nice, despite the stained carpet. I was really looking forward to breakfast, that's why I always choose Best Western. The waffle cups were too small so you can't make a full size waffle, they come out kind of gnarly looking. The potatoes that they use are seasoned with some kind of cayenne pepper, maybe a buffalo sauce. It's not just black pepper, my mouth hurt for multiple hours. The egg patties seem to have all been put out at first, and were dried out by the time we had our breakfast around 9. The next day they had scrambled eggs, they were just awful. Tasted very watery like they had been boiled. It was like dehydrated egg pie.
One of the drawers in our room was broken/off track and a microwave would've been nice