The front desk staff was friendly and helpful. The worst thing about the hotel were the beds. They were very worn out, soft and sunk in the middle. Our backs hurt every day. We never had good sleep. When the maid cleaned our room, she only changed the sheets on the bed, added bathroom towels and toilet paper. The shower, toilet and sink were not cleaned. They gave us a late check out at 1pm on our last day. However, this didn’t help since our flight did not leave until 9pm. We asked about returning to take a shower later after checkout. They offered the pool shower bathroom instead of a courtesy room with a shower. They told us it would cost us an additional almost $400 for a few more hours until 6pm for a room. This was too expensive. We showered at a beach in our bathing suits and changed in the bathrooms there not far from the Kona airport. We expected more since we stayed there for 12 nights. We were on the third floor. At times, we heard kids running up and down the hallway and loud cars from the street. Shopping and restaurants are within walking distance. The free breakfast in the lobby opens at 6:30am-10am Monday -Friday. Weekend hours begin at 7am. The food was good-scrambled eggs, yogurt, bagels, bread, pancakes, cinnamon rolls, meat varies each day-sausage patties or links, bacon, chicken strips, juices, coffee, milk, cereals, fruit, etc. The parking lot was filled by 8pm-hard to find a spot. A lot of families with children stay at this hotel.