Customer service was rude. Forced to ask for ID and couldn't find the name of the reservation. Parking was far away on the main road and there was a charge for parking and service. Customer service could not find the name of my reservation. Told me to cancel and make a new reservation at the front desk. When I gave him my order number he still couldn't find it. And let other customers cut in front of me. I tried to get the manager to take care of it but the manager was off duty. There is no manager on Saturdays and Sundays, so you have to wait until Monday to file a complaint. Even if there is a smell of urine in the room, they will not change the room, even if the room is not cleaned, they will not take care of it. The deposit has not been refunded for 3 days.
Be prepared to pay $25 resort fee (for a substandard pool) and $25 parking fee
We arrived late and just needed an inexpensive hotel to spend the night. Not worth it at all
Ligia
2025 年 5 月入住 1 晚
8/10
To many
Billy
2025 年 5 月入住 1 晚
10/10
Over all it was a good stay, i felt ripped off by Habib to pay $25. To park on your property, that's just wrong
Tom
2025 年 5 月入住 1 晚
10/10
Great location easily walking all over Kailua. Restaurants and bars nearby
Jeffery
2025 年 5 月入住 2 晚
10/10
It was reasonable, clean and comfortable.
Wesley
2025 年 5 月入住 2 晚
10/10
Great location with walkable attractions and shopping nearby. The morning lobby cafe area coffee was excellent!
Derrick
2025 年 1 月入住 2 晚
10/10
Reasonably priced, lovely property and awesome location