格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包有游泳池吗？

是的，此住宿设有5 个室外游泳池和儿童游泳池。

格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包住宿费用是多少？

截至 2025 年 7 月 15 日，我们找到的格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包 2 位成人 1 晚最低价是 US$382.86（不含税费），入住日期是 2025 年 7 月 16 日。这个价格基于我们在过去 24 小时内找到的，未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期，可以看到更加准确的价格。

格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包允许宠物入住吗？

不可以，该住宿仅允许辅助型动物入内。

格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包的停车费是多少？

该住宿免费提供自助停车。

何时可在格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包办理入住？

开始办理入住：15:00；停止办理入住：午夜。

格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮，活动包括：帆板运动、浮潜、划皮艇等等。

格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包的地址在哪里？

这家坎特纳住宿位于海滩之上；距离Puerto Aventuras Marina (普埃尔托阿文图拉斯码头) 10.6 公里，而且距离阿库马尔海滩和水之源主题乐园不到 25 公里。

格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包点评、优惠和照片 2025

Q: 格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包允许宠物入住吗？

不可以，该住宿仅允许辅助型动物入内。

Q: 格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包的停车费是多少？

该住宿免费提供自助停车。

10/10 超赞

Sanjuana

与家人出行

2025 年 7 月 15 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Customer service is excellent, I didn’t enjoy the beach because of the seaweed

2025 年 6 月入住 6 晚

4/10 很差

Precious

与家人出行

2025 年 7 月 13 日

满意：清洁度、员工和服务、住宿条件和设施

I booked and paid for a queen double bed room that came with a couch. When I arrived with my family of 4 they gave me a room with one bed and provided us cover for the couch. Once I brought it to their attention, I was basically told there is nothing they can do because that was all they had available. They waited until I got all the way across country to surprise me in that fashion. They also did nothing to compensate my inconvenience and uncomfortable stay. I will never go back!

2025 年 7 月入住 3 晚

4/10 很差

Gerardo

与家人出行

2025 年 7 月 12 日

满意：住宿条件和设施，清洁度

不满意：服务设施

El Hotel está muy bonito y acogedor pero las amenidades son pobres. Es decir en el área de la piscina no hay actividades ni música en todo el día. Para ir al bar en la piscina prepararse para nadar porque para llegar al bar está muy profundo de forma que no puedes acceder caminando dentro de la piscina y por fuera tienes que ponerte ropa para llegar al bar porque tienes que atravesar un restaurante. El sport bar es solo para ver deportes. Las salas de juegos solo para niños. Muy poca diversión para los adultos. Si vas en plan de descanso es el lugar. La comida en los buffet no es gran cosa. A la carta según a gusto de cada persona. En fin. Yo no recomiendo este hotel ni ninguno de esa cadena al menos en la Riviera Maya. El Mayordomo según el hotel está para atenderlo en lo que necesite pero yo le escribía y respondía a la media hora , pésimo el servicio de mayordomo, ojo yo nunca uso ese servicio y por primera vez lo intenté y fracaso total. Pedí 2 cervezas servicio a habitación y nunca llegaron. Las cervezas en la nevera de la habitación te ponían una mexicana y otras tres extranjera , la misma. Lo más lógico es tres mexicana ya que estás en México. Fiasco total. La habitación muy bonito todo sin quejas. 0 recomendaciones para visitar este lugar.

2025 年 7 月入住 3 晚

8/10 还可以

Sofia G

与家人及幼儿出行

2025 年 7 月 12 日

满意：清洁度、服务设施、住宿条件和设施

This is a great resort for families, the service was great, very friendly, nice and helpful staff. The food was very delicious in most places, the property is beautiful. It is also very close to attractions, if you rent a car it’s very easy to park and just drive yourself to places. Safe area to drive in. A few things I think they can do better on is cleanliness in the room, we found clothes from a previous guest’s child in the restroom’s cabinet and water from shower was leaking all over until we told them, but they fixed it super quickly. Also the junior suites are not suites, they are just regular rooms so maybe they should change the name so people don’t think they will be going into a suite when you are not. Last, when checking in, one of their guys was very deceiving and basically lied to is telling us because we were VIP guests we were getting a special breakfast and complimentary massage, turns out it was one of those things where you have to listen to a whole lot of marketing material and they try to sell you stuff, if he would have been honest from the start we would have declined right away since we were on vacation and not on a business trip and much rather spend our time relaxing. Other than that everything was beautiful!!

2025 年 7 月入住 5 晚

10/10 超赞

Rudy

与家人及幼儿出行

2025 年 7 月 11 日

满意：清洁度、服务设施、住宿条件和设施

Best family friendly resort by far we have ever stayed at upgrade to family selection is worth every penny ! We loved that we have 3 butler’s available that was able to assist in anything that my family needed . Family selection counts with its own private beach access just steps away from your room with great restaurants on the beach and bars available all staff is extremely friendly and respectful and are happy to get you from a towel , to food ,to drinks even sand toys for your kids ! The kids area with the slides it’s perfect for little ones and our girls did the kids club and it was amazing we got to enjoy the adults only area ! It’s a must ! Also the spa was amazing 100% recommended

2025 年 7 月入住 5 晚

10/10 超赞

Praveen，Hicksville

与家人及幼儿出行

2025 年 7 月 11 日

满意：清洁度、服务设施、住宿条件和设施

Vast property with 3 different types merged to common place, good place for kids, adults, good restaurants, good service. Only problem was drinks were bit water down. No Indian menu for entire week. Taco and Tequila party on Sat is must go, all Dances in evening were good. Swimming pool is good. attached Pool to our room was good and clean, Butler Service at Family selection is good.

2025 年 7 月入住 5 晚

10/10 超赞

Mehmet

与家人出行

2025 年 7 月 10 日

满意：清洁度、服务设施、住宿条件和设施

Highly recommend this resort. Very clean, well maintained with great service. Lots of activities, great food with lots of options. Very family friendly, nice pools and surroundings with a relaxed atmosphere. Only issue is the sea weeds which made it impossible to swim in the ocean. I heard this is an issue across the whole peninsula, not just limited to this resort. This seems to be an issue during summer months so better to visit during fall or spring months.

2025 年 7 月入住 5 晚

8/10 还可以

Abraham Lozoya

与家人及幼儿出行

2025 年 7 月 10 日

满意：清洁度、服务设施、住宿条件和设施

Overall, we had a good experience at this hotel. The rooms in the Family Selection area are nice; they look recently renovated. You get butler service almost all day — some are efficient, others not so much. At times, it feels like you’re talking to bots, as the responses via WhatsApp are very automated. But in general, they do help you schedule restaurant reservations, transportation, room service requests, or guides. The facilities are beautiful and the entertainment is on another level — mostly live music, DJs, shows, etc. Definitely worth it. If you get the chance, go to Bravo D&D — you definitely get what you pay for: excellent service, quality food, and extraordinary mixology. As for restaurant reservations, we had one not-so-great experience with the service at El Dorado, but the others were generally good to average. Regarding the buffets, the most complete one is La Hacienda. The others either lack good service or food variety. I think the biggest issue throughout the entire hotel is the waitstaff. Most of them are not quick; dirty dishes can pile up on your table and no one comes to clear them. I don’t want to generalize because we also had some very good experiences… NOTE: for some reason, we noticed that the women provided much better service. Applause for the mixology at the Brazilian restaurant and Bravo D&D, and a special mention to Gerardo (E-butler) and Mauricio (on-site butler), who helped us a lot.

2025 年 7 月入住 5 晚

10/10 超赞

Tuong Vy

与家人及幼儿出行, 与家人出行

2025 年 7 月 9 日

满意：清洁度、服务设施、住宿条件和设施

We stayed at the Grand Palladium in June and had a fantastic experience! We booked the Family Selection package, which gave us access to exclusive areas like Níu Restaurant and The Nest – both of which were excellent and perfect for families. Níu quickly became one of our favorite spots. Located by the Family Selection pool, it offered delicious options like the catch of the day, fajitas, and New York steaks. The service and setting were relaxing and family-friendly. One great perk of staying at the Grand Palladium is that, even though we were based at one hotel, our package allowed us to explore and dine at all three properties within the complex. This gave us plenty of variety without needing to leave the resort! El Dorado was the standout restaurant for us – if you’re a steak lover, it’s a must-try! Be sure to make a reservation right when you arrive, as it fills up fast. We also dined at Sumptuori, the hibachi-style restaurant. It started with sushi appetizers, followed by a flavorful mix of fried rice, grilled vegetables, shrimp, beef, and chicken. The food was tasty overall, though just a bit salty for my preference. Reservations for families here were a bit harder to get, so plan ahead if you’re going with kids. For buffets, La Hacienda was our go-to. We loved the fresh crepes at lunch, the variety of food choices at dinner, and the 5 ice cream flavors available in the evening. The regular juice options were limited compared to other resorts, but they had a nice s

2025 年 6 月入住 5 晚

10/10 超赞

Radmila

与家人出行

2025 年 7 月 9 日

满意：清洁度、服务设施、住宿条件和设施

Resort is huge and consists of several hotels. Respectful number of ala cart restaurants, few buffets for breakfast, lunch and dinner. But the best part of this resort is beach, long, beautiful beach where you don't have yo worry if you will find the shade or not. Even if beach is crowded, you don't have that feeling becuase of size and shape of the beach. Service in the restaurants and bars is great.

2025 年 7 月入住 7 晚

2/10 糟糕

Amanda

与家人出行

2025 年 7 月 8 日

不满意：住宿条件和设施，服务设施

It's important to make travelers aware that the beaches were completely inaccessible. We came to this resort because the beautiful photos of the beaches. What we found instead was massive amounts of seaweed that prevented anyone from using the beach. The smell was terrible which could be smelled from INSIDE our room. I was made aware of this condition once we arrived by hotel staff who said there were trying to clear it, but it was a natural phenomenon that was outside of their control. Had we known this, we wouldn't have spent $4000 on booking this trip. Room service took an hour plus each time, we were unable to get into many of the restaurants we wanted to because they need to be booked three days in advance at minimum and we were there for only four days. We opted for the Family Selection which got us into most areas and still had a pretty miserable time. The pools were crowded because no one could use the beach. We pulled Pesos for tips, yet spent most of our time trying to break pesos into smaller bills. The gift shop refuses to take anything but exact change. Overall, we won't book another trip on expedia again. We met with a representative who got us to pay an additional $450 USD to escape the seaweed on an excusion to swim with the sea turtles. Please don't fall for this. We were neck deep swimming in seaweed and the water was too cloudy and murky to even see anything. The beaches looked NOTHING like the photos.

2025 年 7 月入住 4 晚

8/10 还可以

Francisco，Amarillo

与家人出行

2025 年 7 月 8 日

满意：清洁度、服务设施、住宿条件和设施

The property was ok, but not great. The people everywhere were friendly & helpful, except at the restaurants — where they didn’t seem to have a sense of urgency or customer service. They seemed to have a sense of whatever, whenever. The food was ok, but nothing like their neighbors in Cancun. Our family experience was ok, but do. it plan to visit this chain of hotels again.

2025 年 6 月入住 7 晚

10/10 超赞

Sandra L

2025 年 7 月 6 日

We were unable to use the beach due to the Sargasm, so that was really the only sad part about this trip. I must say that I was very pleased with the staff and the way they treated us from checking all the way to check out. Everyone was kind helpful and always answered all the questions with a smile. They really make you feel at home. The rooms were extremely clean, we upgraded to a swim up room, and our children used the pool daily. Our two favorite restaurants were the nest and Letty chef. Totally worth paying for that dinner because not only is the food amazing, the show in experience is something we’ve never seen before. My kids loved it. Our other restaurant that we loved was The Nest We enjoyed our daily breakfast.

2025 年 6 月入住 6 晚

10/10 超赞

Maria Guadalupe Herrera

与家人出行

2025 年 7 月 5 日

满意：住宿条件和设施

El servicio y la atención del personal es excelente

2025 年 7 月入住 4 晚

8/10 还可以

Yanisleydi Perez

与家人及幼儿出行

2025 年 7 月 4 日

满意：清洁度、服务设施、住宿条件和设施

My second time and it was it beautiful experience, I love Family selection and the swim-up rooms. The missing ⭐ is because there is not accessible beach this time of the year and is nature, I get it! But the prices should be adjusted keeping in mind that you will enjoy only the swimming pools. Thanks to everyone worker, they work so hard and they are so attentive. Antonio and the lady that is in charge of everything in the family selection buffet (blue shirt) I can't remember her name, they are a true gem. Thanks to everyone! See you next time

2025 年 6 月入住 7 晚

6/10 一般

Marvin

2025 年 7 月 1 日

满意：住宿条件和设施，清洁度

Grand Palladium Riviera Maya – Guest Experience Report I’ve stayed at the Grand Palladium in Riviera Maya before and had wonderful experiences in the past. Unfortunately, this most recent visit was deeply disappointing and fell far below the standard I’ve come to expect from a resort of this caliber. To begin with, the butler service was unreliable and ineffective. Every time I made a request, it was either ignored or never followed through on. This was a consistent issue throughout my stay, and it significantly impacted my overall experience. There were also major delays when it came to food and beverage service. Whether it was lunch or dinner, waiting for drinks became a frustrating routine. The service was noticeably inconsistent and slow. On my first day, I had trouble getting into my room and approached the manager for assistance. Unfortunately, the manager was unhelpful and did not resolve the issue. Once I finally got access to the room, I noticed that it was never properly stocked with drinks or snacks—something that should be standard for this level of resort. Another deeply concerning issue was the behavior of some of the staff. There appeared to be a clear preference shown toward white guests over others. This kind of unequal treatment is unacceptable and left a lasting negative impression. Perhaps the most upsetting part of my stay was the inability to book a massage. This was something I had been looking forward to and was very important to me for personal

2025 年 6 月入住 5 晚

6/10 一般

Kailey Adrieanna

与家人及幼儿出行

2025 年 6 月 30 日

满意：住宿条件和设施，清洁度

Dont come during summer, beach is closed due to mountains of seaweed and it STINKS. We had zero issues with the room or housekeeping. Our butler/concierge was so awesome that we ended up tipping him $100 extra before leaving. The resort was beautiful. But here’s the down side. The food… not good.. not even the restaurants that you have to pay extra for. Every meal we had was bland, room temp, and very small portions. Room service is even worse than the restaurants. Also, I got sick TWICE while on my stay from poorly handled fruits and vegetables. Most of the drinks from the bar also tasted odd so I stuck to wine mostly, which they charged extra for. Moving on from food, we ended up getting CONNED into joining the travel club for extra benefits.. but in order to receive the benefits we had to attend a welcome breakfast. They HOUNDED us about it. I mean relentlessly. So my 2 children and I got up early and went to the breakfast. When we got there we were told that we couldnt attend because my husband was not with us and then were sent back across the resort to get breakfast elsewhere. I never got my “free” massage at the spa or any of the other benefits because of it. I paid $650 for nothing. So dont buy into the travel club nonsense. On to another point, this place is MASSIVE. You cant really get to anything from your room without having a golf cart called to pick you up unless you want to hike a mile or more. It was nice seeing all of the wildlife while walking around though.

2025 年 6 月入住 5 晚

10/10 超赞

Barbara Sylvia

2025 年 6 月 29 日

满意：清洁度、员工和服务、住宿条件和设施

Great stat

2025 年 6 月入住 5 晚

10/10 超赞

Jose

2025 年 6 月 28 日

满意：清洁度、员工和服务、住宿条件和设施

The quality of service in the family selection area is outstanding. Rooms are tidy and comfortable and everyone in the staff goes the extra mile to make you feel at home. Food and drinks are of great quality and probably the best I have seen in an all inclusive resort. The only downside wasn’t even the hotels fault but it’s important to have in mind that a lot of sargassum comes to the coast in the June-August season and beach was completely unusable. Hope I can come back again, totally worth it! 100% recommended for families

2025 年 6 月入住 5 晚

8/10 还可以

Imelda

与家人及幼儿出行

2025 年 6 月 28 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Great place for families with nightly entertainment and perks for VIP. We were over the buffet food after the second day and you needed a reservation to eat at onsite restaurants. We ended up driving to Tulum city for dinner on most nights. Pools were great and kids loved it. There’s lots to do at the resort and it was overwhelming trying to figure out all the amenities and entertainment, but the butler service did answer a lot of our questions. A couple of times, the nightly entertainment locations were incorrect. I wished there was signage with arrows pointing to the entertainment locations. Beach was covered with seaweed which also made it stinky, but that’s not the hotel’s fault. I did not like that we were invited to a “highlights tour” of the hotel property which ended up being a presentation/sales pitch to join their vacation club. We were told we’d get credit to use at the hotel’s gift shop if we agreed to the tour and that should have been the first red flag. I wish they would have been more transparent and used different verbiage instead of “highlights tour”. Staff was very friendly, attentive, and personable. Property was clean and safe. Property has shuttles that can take you to different parts of the hotel as the complex is huge.

2025 年 6 月入住 5 晚

10/10 超赞

Beatrix

与家人出行

2025 年 6 月 27 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Loved our butler who take or dining and transportation reservations.

2025 年 6 月入住 4 晚

10/10 超赞

Tisha Renea

2025 年 6 月 23 日

满意：清洁度、服务设施、住宿条件和设施

We had a wonderful vacation and everything was absolutely amazing!!

2025 年 6 月入住 5 晚

10/10 超赞

Brandon

2025 年 6 月 22 日

2025 年 6 月入住 7 晚

10/10 超赞

Samuel

与家人出行

2025 年 6 月 21 日

满意：清洁度、服务设施、住宿条件和设施

The Grand Palladium Kantenah was a fantastic vacation for our family! We traveled with our 5 year old daughter and stayed in a swim up room with a king bed and a pull out sofa. It was roomy enough for the three of us and the pool by the room was nice for us to sneak into after bedtime. We ate at The Nest for breakfast each day, had lunches at Es Niu, La Hacienda, and El Gran Azul, and we had dinners at Portofino, Bahia E Brasa, and Sumptuori. A couple food highlights were the Augustine at Es Niu and the teppanyaki dinner at Sumptuori. Given the chance, I would maybe pass on Portofino and choose a different restaurant. The pool in the family zone, right by Es Niu and the teen club, was fantastic. It was a short walk from the room, kept a great temperature, and they had lots of activities for the little ones. The beach wasn’t really usable the whole time, but we didn’t mind (too much seaweed and really rough surf). Between the family pool, the main pool, and the multiple water slides, we were happily entertained. This is a great spot to visit! We would definitely go back.

2025 年 6 月入住 3 晚

10/10 超赞

Victor Hugo Vargas

与配偶出行

2025 年 6 月 20 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Todo estuvo excelente!

2025 年 6 月入住 4 晚

更低价格等您来

格兰巴拉典恩巴瓦罗 SPA 度假村 - 全包

Grand Palladium Kantenah Resort & Spa All Inclusive

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