2/10 糟糕
真实旅客
2017 年 10 月 11 日
不满意：员工和服务
awful experience
Totally bad experience. After traveling so many places , It was our first time we did not get our reserved family room though we prepaid two nights. Also they did not notify or said anything about the room until we entered and found two single bed(1m). It was obvious that it could not add another extra bed in such a narrow space. After we inquired how three people can sleep with 8 years old son, the front desk called and their manager showed up, many excuses but without apologies for they did not have another room. When I got angry and asked for the refund and the manager agreed to find another better hotel nearby just one minute distance. We believed that and after more than fifteen minutes turning around and around, we arrived at that "better" hotel. Actually it was the family room. Dirty sheets with awful smell scattering in the room. I felt like vomiting after I rinsed the mouth and found the water was brown. According to the staff, they were repairing and cleaning it and it may take two hours. It was 8pm and we felt exhausted. If we could find back our reserved hotel, and if we could have a little more energy, we would rather go back. We just surrendered. At last we lay down to sleep without taking off the clothing and taking the bath. Guessing what could make this happen? It was not a mistake or overbooking.
真实旅客
2017 年 10 月入住 2 晚