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“1. [Unprofessional Reception Staff] Upon arriving at the hotel, we were told by reception that they could only find 1 of 2 bookings we made when we clearly showed proof of booking for 2 rooms at 2 nights each. After a prolonged period of time, arguments and rude attitude from reception, they confirmed it was their error and they had the available rooms for us. It’s very unfortunate such a nice hotel had such a rude reception as the front face of customer service. It was not pleasant to have them……

“Perfekt!”

“Hotel en décrépitude cafard dans le couloir salle de bain ain horrible et sale fuite d'eau par terre peintures chambre pleines de traces ”

“Accueuil, propreté ,personnel sans faute. Ascenseur. Pas de restos décents dans les environs. Chambre confortable et bien équipée. Eau chaude à volonté”

“The staff is amazing and very welcoming. The Motel itself is nice to stay for couple of nights (clean, delicious breakfast, good wi-fi). Close to the bus station and dining places. We would highly recommend Galaxy Motel for the stay in Hpa-An.”