2/10 糟糕
Christy，Worcesterpark
与家人出行
2025 年 9 月 21 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Disappointing Experience – Not Even Close to 4 Stars
I recently stayed at this hotel, and I can honestly say it was one of the worst hotel experiences I’ve had. Despite being listed as a 4-star property, it didn’t even meet basic expectations.
Service:
Upon arrival, there was no welcome or any friendly interaction from the front desk. The staff didn’t speak English, which made even basic communication difficult. This was a huge issue for me, especially when trying to resolve problems with the room.
Room Conditions:
The room was dirty, with no lights working. After reporting this, the staff eventually came to replace the bulb. The bathroom was in poor condition, with a broken tap and overall filthiness. To top it off, there was no hot water for a day, and we were left without water entirely for a period.
Food & Drinks:
We booked all-inclusive, but the food and drink situation was a joke. Breakfast had very limited options, and when we arrived at 8:30 AM (with breakfast until 9 AM), they told us everything was finished. There was also no alcohol included in the all-inclusive package; we were only given wine, and any beer or other spirits came with an extra charge. This was a major letdown considering we paid for all-inclusive.
Wi-Fi & Amenities:
Wi-Fi wasn’t free; we had to pay an additional €5 per day for access, which is not acceptable in this day and age. There were many broken amenities in the hotel, making it clear that maintenance was not a priority.
Christy
2025 年 9 月入住 5 晚